Marine Parts & Service Writer - Part-Time, Customer-Driven

Rock Outdoors Lake Gaston, Littleton NC; Littleton (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Rock Outdoors Lake Gaston is seeking a Marine Parts & Service Writer for their marine department. The role focuses on scheduling, coordinating, and supervising marine service orders with technicians while delivering excellent customer service.

A minimum of 2 years in marine service and a high school diploma or GED is required. The candidate will generate service work, maintain accurate records, and assist in billing and inventory tasks.

Qualifications

• Minimum of 2 years of experience in marine service.
• Excellent customer service skills.
• Strong communication and listening skills.
• Strong organizational skills and attention to detail.
• Ability to respond to changes and handle unexpected situations.

Responsibilities

• Demonstrates excellent customer service standards.
• Provide complete and accurate cost estimates for labor and parts.
• Keep detailed, accurate records on service work.
• Clearly communicate billing, inventory, warranty, or customer service issues to the marine service manager.
• Generate additional service work to drive sales and revenue to the service department.
• Walk customers through the services performed on their boat.
• Assist at registers, boat drop, sales floor, etc.
• Assist warranty specialist, service writers, and technicians as needed.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Education

High school diploma or GED

Job description

Rock Outdoors Lake Gaston is seeking a Marine Parts & Service Writer for their marine department. The role focuses on scheduling, coordinating, and supervising marine service orders with technicians while delivering excellent customer service.

A minimum of 2 years in marine service and a high school diploma or GED is required. The candidate will generate service work, maintain accurate records, and assist in billing and inventory tasks.