PT Package Center Supervisor

United Parcel Service Sweden Aktiebolag; Winston-Salem (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

UPS in Winston-Salem, NC seeks a supervisor trained to perform multiple operational roles and to increase dispatch flexibility. You will analyze daily results to maximize service performance, streamline routes, and coordinate the needs of the operation to ensure customer satisfaction.

This role also provides customer service support, answering messages and following up on destinations. The position is permanent and requires work authorization in the United States.

Qualifications

• Must be a U.S. Citizen or National or authorized to work in the U.S.

Responsibilities

• Analyze and plan daily package dispatch to maximize service performance and streamline routes.
• Coordinate needs and efforts of the operation to ensure internal and external customer satisfaction.
• Provide customer service support (e.g., answering messages, concerns, follow-ups).

Job description

Job Description

This supervisor has been trained and certified to perform multiple operational roles to accommodate alternative schedules and increase operational flexibility. This positions is responsible for analyzing and planning their center's daily package dispatch and handles operational service issues (e.g., on-call Air pickups, heavy pick-up accounts, unforeseen events, etc.) He/She analyzes previous dispatch results to maximize service performance, to streamline routes and can coordinate the needs and efforts of the operation to ensure internal and external customer satisfaction is met. This position provides customer service support (e.g, answering messages, concerns, call tags, destination follow ups, etc.) He/She facilitates the smooth execution of operational procedures and management of systems.

Employee Type

Permanent

Equal Opportunity

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.