PT Package Center Supervisor

UOH UPS Inc (Ohio); Fort Walton Beach (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

UPS is seeking a supervisor to analyze and plan the center’s daily package dispatch, coordinating the needs of the operation to ensure top service quality. The role involves addressing operational issues, improving routes, and supporting customers with timely follow-ups.

The position emphasizes data-driven analysis of dispatch results and ensuring efficient procedural execution across systems and teams to meet performance targets.

Qualifications

• Must be a U.S. Citizen or National or authorized to work in the U.S.

Responsibilities

• Analyzes and plans the center’s daily package dispatch to maximize service performance.
• Handles operational service issues such as on-call air pickups and unforeseen events.
• Analyzes dispatch results to streamline routes and coordinate effort for internal and external customer satisfaction.
• Provides customer service support by answering messages, concerns, call tags, and destination follow ups.
• Facilitates smooth execution of operational procedures and management of systems.

Job description

Job Description

This supervisor has been trained and certified to perform multiple operational roles to accommodate alternative schedules and increase operational flexibility. This positions is responsible for analyzing and planning their center’s daily package dispatch and handles operational service issues (e.g., on-call Air pickups, heavy pick-up accounts, unforeseen events, etc.) He/She analyzes previous dispatch results to maximize service performance, to streamline routes and can coordinate the needs and efforts of the operation to ensure internal and external customer satisfaction is met. This position provides customer service support (e.g, answering messages, concerns, call tags, destination follow ups, etc.) He/She facilitates the smooth execution of operational procedures and management of systems.

Employment Information

Employee Type: Permanent

Equal Opportunity and Discrimination Policy

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Company Overview

In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters.

UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.