PT Package Center Supervisor

UPS; Panama City (FL); On-site; USD 52,000 - 78,000; Full time

Job summary

UPS is seeking a dedicated supervisor to manage daily dispatch planning and operations within its facility in the United States. The role requires training in multiple operational areas and focuses on maximizing service performance while addressing service issues and coordinating with teams to ensure customer satisfaction.

The position is permanent and on-site, emphasizing leadership, dispatch optimization, and customer service excellence in UPS operations.

Qualifications

• Must be a U.S. citizen or national or permanent resident or authorized to work in the U.S.

Responsibilities

• Analyze and plan the center’s daily package dispatch.
• Handle operational service issues and on-call air pickups.
• Coordinate the needs and efforts of the operation to ensure customer satisfaction.
• Provide customer service support and facilitate smooth execution of procedures.

Skills

Leadership

Operations planning

Dispatch analysis

Customer service

Job description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

This supervisor has been trained and certified to perform multiple operational roles to accommodate alternative schedules and increase operational flexibility. This position is responsible for analyzing and planning their center’s daily package dispatch and handles operational service issues (e.g., on‑call Air pickups, heavy pick‑up accounts, unforeseen events, etc.). He/She analyzes previous dispatch results to maximize service performance, to streamline routes and can coordinate the needs and efforts of the operation to ensure internal and external customer satisfaction is met. This position provides customer service support (e.g., answering messages, concerns, call tags, destination follow‑ups, etc.). He/She facilitates the smooth execution of operational procedures and management of systems.

Employee Type

Permanent

Other Criteria

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.