Part Time Package Center Supervisor

United Parcel Service Sweden Aktiebolag; Poplar Bluff (MO); Presencial; USD 50 000 - 70 000; Tempo integral

Resumo da oferta

UPS in Missouri is seeking a supervisor to analyze and plan the center's daily package dispatch, handle service issues, and coordinate the operation to ensure internal and external customer satisfaction.

The role provides customer service support, facilitates the smooth execution of procedures, and manages systems to improve performance in a dynamic environment.

Qualificações

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Responsabilidades

• Analyze and plan the center's daily package dispatch to maximize service performance.
• Coordinate the needs and efforts of the operation to ensure customer satisfaction.
• Provide customer service support by answering messages, concerns and follow-ups.
• Facilitate the smooth execution of operational procedures and management of systems.

Descrição da oferta de emprego

Job Description

This supervisor has been trained and certified to perform multiple operational roles to accommodate alternative schedules and increase operational flexibility. This positions is responsible for analyzing and planning their center's daily package dispatch and handles operational service issues (e.g., on-call Air pickups, heavy pick-up accounts, unforeseen events, etc.) He/She analyzes previous dispatch results to maximize service performance, to streamline routes and can coordinate the needs and efforts of the operation to ensure internal and external customer satisfaction is met. This position provides customer service support (e.g, answering messages, concerns, call tags, destination follow ups, etc.) He/She facilitates the smooth execution of operational procedures and management of systems.

Employee Type

Permanent

Equal Opportunity

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.