PT Supervisor, Inside Operations (Package Center)

UPS; Lexington (KY); On-site; USD 55,000 - 75,000; Full time

Job summary

UPS Lexington, KY is seeking a supervisor to analyze and plan the center's daily package dispatch and manage operational service issues. You will coordinate routes, respond to on-call activities, and ensure internal and external customer satisfaction.

The role requires guiding team performance, maintaining smooth execution of procedures, and providing customer service support such as responding to messages and follow-ups. Permanent, full-time position.

Qualifications

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Responsibilities

• Analyze and plan the center's daily package dispatch and handle operational service issues (e.g., on-call air pickups, heavy pick-up accounts, unforeseen events).
• Coordinate the needs and efforts of the operation to ensure internal and external customer satisfaction.
• Provide customer service support (e.g., answering messages, concerns, call tags, destination follow-ups).

Job description

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Job Description

This supervisor has been trained and certified to perform multiple operational roles to accommodate alternative schedules and increase operational flexibility. This position is responsible for analyzing and planning their center’s daily package dispatch and handles operational service issues (e.g., on‑call Air pickups, heavy pick‑up accounts, unforeseen events, etc.). He/She analyzes previous dispatch results to maximize service performance, to streamline routes and can coordinate the needs and efforts of the operation to ensure internal and external customer satisfaction is met. This position provides customer service support (e.g., answering messages, concerns, call tags, destination follow‑ups, etc.). He/She facilitates the smooth execution of operational procedures and management of systems.

Employee Type

Permanent

Other Criteria

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.