PT Supervisor, Inside Operations (Package Center)

UPS Supply Chain Solutions, Inc.; Lexington (KY); On-site; USD 60,000 - 75,000; Full time

Job summary

UPS Supply Chain Solutions, Inc. in Lexington, KY seeks a Supervisory role to oversee daily package dispatch operations, coordinate routes, and manage on-call service issues.

This position emphasizes leadership, problem solving, and strong customer service to ensure on-time delivery and operational excellence. The role requires analyzing dispatch results, guiding the team through routine and exception handling, and working with internal teams to smooth the flow of packages through the center.

Qualifications

• Experience in dispatch operations and route optimization.
• Strong communication and leadership skills.
• Familiarity with service issues and on-call coordination.

Responsibilities

• Analyze dispatch results to maximize service performance.
• Coordinate daily package dispatch and routing.
• Provide customer service support and respond to inquiries.
• Facilitate smooth execution of operational procedures and systems.

Skills

Team leadership

Operations planning

Customer service

Problem solving

Job description

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

This supervisor has been trained and certified to perform multiple operational roles to accommodate alternative schedules and increase operational flexibility. This positions is responsible for analyzing and planning their center’s daily package dispatch and handles operational service issues (e.g., on-call Air pickups, heavy pick-up accounts, unforeseen events, etc.) He/She analyzes previous dispatch results to maximize service performance, to streamline routes and can coordinate the needs and efforts of the operation to ensure internal and external customer satisfaction is met. This position provides customer service support (e.g, answering messages, concerns, call tags, destination follow ups, etc.) He/She facilitates the smooth execution of operational procedures and management of systems.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.