PT Office Scheduler & Billing Liaison

Tier 1 Institute; Crossville (TN); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan Matching + Profit Sharing

Paid Time Off

Job summary

Tier 1 Institute seeks a PT Business Services Specialist in Crossville, TN to provide excellent scheduling and patient care coordination. You will liaise between patients and staff, manage billing and insurance communications, and ensure accurate intake processing in a fast-paced clinic environment.

Responsibilities include managing the phone system, recording payments, and assisting the Physical Therapist with messages and administrative tasks. Regular attendance and teamwork are essential.

Qualifications

• High School Diploma or GED required.
• Experience in a physical therapy office preferred.
• Must be computer literate; basic computer skills required.

Responsibilities

• Schedules appointments related to physical therapy (walk-in and via phone).
• Manages phone system and assists Physical Therapist in taking messages.
• Greets visitors and patients and directs them accordingly.
• Administers and enters patient intake forms.
• Communicates with patients regarding insurance coverage and financial responsibility.
• Collects co-pay, co-insurance, and other balances owed on account.
• Prints billing slips for the Physical Therapist to mark services performed.
• Schedules follow-up appointments and cancels noshow appointments.
• Enters charges and reconciles payments.
• Maintains cash drawer and balances daily.
• Verifies billing slips are submitted at end of day.
• Acts as liaison between Business Office and Physical Therapy for eligibility and benefits.

Skills

Customer service

Communication

Computer literacy

Teamwork

Education

High School Diploma or GED

Job description

Tier 1 Institute seeks a PT Business Services Specialist in Crossville, TN to provide excellent scheduling and patient care coordination. You will liaise between patients and staff, manage billing and insurance communications, and ensure accurate intake processing in a fast-paced clinic environment.

Responsibilities include managing the phone system, recording payments, and assisting the Physical Therapist with messages and administrative tasks. Regular attendance and teamwork are essential.