PT Night Auditor

Hyatt; The Forum (FL); In loco; USD 19.000 - 26.000; Tempo pieno

Descrizione del lavoro

Hyatt in Florida is seeking a Front Desk/Guest Services associate to provide exceptional guest service, register guests on arrival and departure, and address inquiries with courtesy. You will maintain a professional appearance and use selling techniques to help maximize occupancy.

The role requires strong communication and organizational skills as well as the ability to handle stressful situations. Applicants should be able to operate within hotel SOPs, assist other departments, and contribute

Competenze

• Strong interpersonal and communication skills.
• Strong organizational skills and attention to detail.
• Ability to handle stressful situations with poise and professionalism.
• Conduct work-related functions in a professional manner.

Mansioni

• Provide exceptional guest service and address inquiries promptly.
• Register and process guests at arrival and departure.
• Demonstrate telephone courtesy and professionalism.
• Listen attentively and anticipate guest needs or concerns.
• Maintain clean, professional appearance of public areas and hotel office.
• Use selling techniques to maximize revenue and occupancy.
• Complete daily management operations reports.
• Ensure guest accounts are complete and accurate.
• Demonstrate knowledge of hotel services and local area.
• Follow SOPs and hotel policies.
• Support safety procedures for guests and staff.
• Assist other departments to improve efficiency.
• Deliver amenities and general assistance as requested.
• Perform additional duties as assigned by leadership.

Conoscenze

Guest service

Interpersonal skills

Communication

Organizational skills

Attention to detail

Professionalism

Stress management

Descrizione del lavoro

Description

Essential Duties and Responsibilities

• Provides exceptional guest service and ensures all guest inquires and concerns are addressed promptly
• Registers and processes guests upon arrival and departure
• Demonstrates?telephone courtesy and professionalism??
• Attentively listens to guests and anticipates any additional needs or concerns
• Maintains clean and professional appearance of?public areas and hotel office??
• Uses appropriate?selling techniques to maximize?revenue and occupancy?
• Completes daily management operations reports
• Ensures all guest accounts are complete and accurate
• Demonstrates a working knowledge of all services and facilities of the hotel and local area
• Complies with the hotel's standard operating procedures and policies
• Assists in monitoring and?upholding procedures for safety of guests and hotel team members?
• Assists team members and other departments as needed to contribute to operational efficiency
• Delivers amenities and general assistance to guests as requested
• Performs additional responsibilities as assigned by leadership

Requirements

Qualifications

• Strong interpersonal and communication skills
• Strong organizational skills and attention to detail
• Ability to handle stressful situations with poise and professionalism
• Conduct work-related functions in a professional manner