Night Auditor

OCI Hospitality; Florida; On-site; USD 35,000 - 50,000; Full time

Job summary

OCI Hospitality is seeking dedicated individuals in the Town of Florida, New York, to provide exceptional guest service and support hotel operations. Responsibilities include registering guests, addressing inquiries promptly, maintaining the hotel's appearance, and maximizing revenue through appropriate selling techniques. Ideal candidates should possess strong interpersonal and organizational skills and be able to handle stressful situations professionally. Join us to contribute positively to our guest experience and operational efficiency.

Qualifications

• Strong interpersonal and communication skills.
• Strong organizational skills and attention to detail.
• Ability to handle stressful situations with poise and professionalism.

Responsibilities

• Provides exceptional guest service and ensures all guest inquiries and concerns are addressed promptly.
• Registers and processes guests upon arrival and departure.
• Maintains clean and professional appearance of public areas and hotel office.

Skills

Interpersonal and communication skills

Organizational skills

Ability to handle stressful situations

Job description

Responsibilities

• Provides exceptional guest service and ensures all guest inquiries and concerns are addressed promptly
• Registers and processes guests upon arrival and departure
• Demonstrates telephone courtesy and professionalism
• Attentively listens to guests and anticipates any additional needs or concerns
• Maintains clean and professional appearance of public areas and hotel office
• Uses appropriate selling techniques to maximize revenue and occupancy
• Completes daily management operations reports
• Ensures all guest accounts are complete and accurate
• Demonstrates a working knowledge of all services and facilities of the hotel and local area
• Complies with the hotel's standard operating procedures and policies
• Assists in monitoring and upholding procedures for safety of guests and hotel team members
• Assists team members and other departments as needed to contribute to operational efficiency
• Delivers amenities and general assistance to guests as requested
• Performs additional responsibilities as assigned by leadership

Qualifications

• Strong interpersonal and communication skills
• Strong organizational skills and attention to detail
• Ability to handle stressful situations with poise and professionalism
• Conduct work-related functions in a professional manner