PT Night Auditor

PEG Company; Phoenix (AZ); On-site; USD 32,000 - 52,000; Full time

Job summary

PEG Company is seeking a Night Auditor to balance nightly financial transactions, generate reports, and ensure smooth overnight hotel operations. The role blends front desk service with back-office accounting, demanding attention to detail and independent work during overnight shifts.

You'll assist late-arriving guests, resolve issues, and prepare the hotel for the next day. The job may include serving beverages and ensuring guest safety while maintaining a clean, organized bar and lobby.

Qualifications

• High school diploma or equivalent; hospitality or customer service training preferred.
• Experience in front desk, reception, or customer service is desirable.
• Strong communication, problem-solving, and interpersonal skills.
• Proficiency with reservation/PMS systems and computers.
• Ability to stay calm and professional under pressure.

Responsibilities

• Perform nightly balancing of guest folios, room charges, and hotel revenue.
• Reconcile daily financial transactions and cash handling.
• Generate and distribute daily audit reports for management review.
• Complete accurate check-in and check-out procedures for overnight arrivals and departures.
• Respond promptly to guest requests, complaints, and emergencies during overnight hours.
• Monitor hotel security and perform property walks.
• Prepare the front desk for morning shift operations and organize reports.
• Maintain lobby and front desk area cleanliness and organization.
• Promote hotel services and amenities to enhance guest satisfaction.
• Assist with reservations, cancellations, and modifications.

Skills

Customer service

Communication

Problem-solving

Interpersonal skills

Attention to detail

Ability to work independently

Education

High school diploma

Hospitality training preferred

Tools

PMS experience

Reservation systems

Cash handling

Computers

Job description

Description

The Night Auditor is responsible for balancing daily financial transactions, preparing reports, and ensuring smooth overnight hotel operations. This role combines guest service at the front desk with back-office accounting duties, requiring strong attention to detail, accuracy, and the ability to work independently during overnight shifts. The Night Auditor provides excellent service to late-arriving guests, resolves issues promptly, and sets up the hotel for a successful following day. As well as responsible for preparing and serving alcoholic and non-alcoholic beverages, engaging with guests in a friendly and professional manner, and maintaining a clean, well-stocked, and organized bar. This role requires a strong knowledge of beer, wine, and spirits to make recommendations to customers. It also requires strong customer service skills and attention to detail to ensure an exceptional guest experience.

• Perform nightly balancing of guest folios, room charges, and hotel revenue.
• Reconcile daily financial transactions, credit card postings, and cash handling.
• Generate and distribute daily audit reports for management review.
• Complete accurate check-in and check-out procedures for overnight arrivals and departures.
• Respond promptly to guest requests, complaints, and emergencies during overnight hours.
• Monitor hotel security, perform property walks, and ensure guest safety.
• Prepare the front desk for morning shift operations, including organizing reports and ensuring accuracy of reservations.
• Maintain lobby and front desk area cleanliness and organization.
• Follow security procedures, monitor guest access, and report any suspicious activity.
• Assist with reservations, cancellations, and modifications.
• Promote hotel services and amenities to enhance guest satisfaction.
• Some properties may require driving hotel shuttle or guest cars to support overnight valet parking requests.

Requirements

• High school diploma or equivalent; hospitality or customer service training preferred.
• Previous experience in a front desk, reception, or customer service role desirable.
• Strong communication, problem-solving, and interpersonal skills.
• Proficiency with computers and reservation/property management systems (PMS experience a plus).
• Ability to remain calm and professional under pressure.
• Flexible schedule availability including weekends, and holidays. Overnights required.
• Some locations may require a Drivers’ License and insurability to operate company vehicles
• Bilingual skills are a plus.

Physical Requirements:

• Ability to stand for extended periods (up to 8 hours).
• Frequent use of hands and arms for typing, phone handling, and guest interactions.
• Occasionally lift or carry items up to 25 pounds (luggage or supplies).
• Ability to bend, stoop, and reach as required.
• Clear verbal communication and professional appearance at all times.