Night Auditor

SERVPRO of Saginaw / Bay City; Kissimmee (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) matching

Dental insurance

Job summary

SERVPRO of Saginaw / Bay City is seeking a Night Auditor to manage the close of day procedures for the hotel Front Office and to verify and post daily activity. You will ensure accuracy in cash handling and reporting while supporting night operations and guest services.

The role requires experience in hospitality settings, proficiency with Microsoft Office, and flexibility to work nights, weekends, and holidays. A high school diploma or GED is required; a college degree is a plus.

Qualifications

• High school diploma or GED required; college degree preferred.
• Minimum of two years’ experience in related field (hospitality preferred).
• Proficient knowledge in Microsoft Office.
• Experience in high volume establishments.
• Technical proficiency with computer applications.
• Previous customer service experience.
• Ideal candidate will have some prior hotel reception/auditor experience.
• Must pass pre-employment testing (drug test, background check, etc).
• Must have full availability and be able to work days, evenings, nights, weekends, and holidays.

Responsibilities

• Audit shift close for all front office staff and complete an audit summary for each shift.
• Produce accurate, timely reports and handle all cash transactions.
• Provide relief support to the hotel PBX operator during shifts.
• Maintain daily balance of house accounts and post detailed transactions.
• Reconcile cashier reports with the restaurant system and post unresolved tickets.
• Balance and audit revenue across room, food & beverage, cashier, and guest accounts.
• Transmit credit card batches and daily management reports.
• Act as hotel system liaison during night hours.
• Perform Guest Service Representative duties, including booking rooms and handling calls.
• Execute any additional duties assigned by management.

Skills

Customer service

Cash handling

Microsoft Office

Hospitality experience

Shift work

English proficiency

Education

High school diploma or GED

College degree preferred

Job description

JOB DESCRIPTION:

Job purpose of Night auditor is responsible for performing close of day procedures for the hotel Front Office and account for daily activity by organizing and verifying information; identifying and correcting discrepancies; posting accounts; running and distributing daily reports.

Benefits:

• Health insurance
• Paid time off
• 401(k) matching
• Dental insurance

JOB DESCRIPTION:

Job purpose of Night auditor is responsible for performing close of day procedures for the hotel Front Office and account for daily activity by organizing and verifying information; identifying and correcting discrepancies; posting accounts; running and distributing daily reports.

ESSENTIAL DUTIES:

• To follow all specified procedures to audit the shift closing of all front office staff, including personally closing shift three and completing an audit summary for each shift
• To produce accurate and timely reports and correctly handle all cash transactions
• To provide relief support to the hotel PBX operator during shift
• To follow all specified procedures to maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detail transactions and final reports to accounting and profit centers
• To follow all specified procedures to reconcile cashier’s reports with the restaurant system each night, researching and posting any unresolved tickets from the day shifts
• Balance and audit for accuracy room revenue, food and beverage revenue, cashier’s reports, and guest and house accounts and telephone revenue; assisting the preparation of all reports relevant to daily revenues
• Transmit credit card batches
• Complete and transmit daily management and accounting reports and supporting documents.
• Act as hotel system liaison during night hours
• Perform all Guest Service Representative Functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of message
• Any and all duties assigned by management

MINIMUM REQUIREMENTS:

The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or GED required. College degree preferred
• Must have minimum of two years’ experience working in related field (hospitality preferred)
• Must have proficient knowledge in Microsoft Office
• Experience in high volume establishments
• Technical proficiency (computer applications)
• Previous Customer service experience
• Ideal candidate will have some prior hotel reception/auditor experience
• Must be able to pass pre-employment testing (i.e. drug test, background check, etc)
• Must have full availability and be able to work days, evenings, nights, weekends, and holidays

Knowledge / Skills / Abilities

• Ability to read, write and speak English (multi-lingual a plus)
• Ability to understand, follow and give written and oral instructions
• Ability to deal with stressful conflicts involving groups of people, individuals, and co-workers
• Ability to work with large groups of people, and age groups
• Knowledge of leadership techniques
• Solid judgment and ability to resolve conflicts effectively
• Operate effectively in stressful situations
• Ability to multi-task
• Ability to adapt to changing guest needs
• Attention to detail
• Strong organizational and time management discipline
• Understanding of hospitality operating systems
• Strong organizational and time management discipline
• Able to provide quality customer service and possess the ability to multi-task
• Must have good computer skills and able to perform cash handling procedures. Mature, with good judgment, detailed oriented, friendly and responsible
• Ability to work harmoniously with fellow employees and guests
• Ability to work outdoors including intense or inclement weather conditions
• Abilities (<3 hours per day) walking, standing, stooping, kneeling, running, sitting, climbing, reaching overhead and bendingAbility to frequently (<4 hours per day) lift up to 30 pounds of weight to chest height