Night Auditor

Brooklyn Hotel Partners LLC; Brooklyn Center (MN); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Paylocity is seeking a hotel front desk associate in Brooklyn Center, MN to warmly greet guests, process arrivals and departures, and address inquiries with professionalism.

You will maintain a clean, organized lobby, utilize selling techniques to enhance occupancy and revenue where appropriate, and collaborate with the team to ensure guest safety and satisfaction. This role requires strong communication and organizational skills, and the ability to stay poised under pressure.

Qualifications

• Strong interpersonal and communication skills.
• Organizational skills and attention to detail.
• Ability to handle stressful situations with poise and professionalism.
• Conduct work-related functions in a professional manner.

Responsibilities

• Greet and assist guests, handling inquiries promptly.
• Register and process guests upon arrival and departure.
• Upsell and maximize revenue and occupancy where appropriate.
• Maintain clean and professional appearance of public areas and hotel office.
• Complete daily management operations reports.
• Ensure guest accounts are complete and accurate.
• Demonstrate knowledge of services and local area.
• Follow hotel SOPs and policies.
• Assist in safety procedures for guests and staff.
• Collaborate with team to improve efficiency.
• Provide amenities and general assistance as requested.

Skills

Interpersonal skills

Communication skills

Organizational skills

Poise under pressure

Job description

Description

Essential Duties and Responsibilities

• Provides exceptional guest service and ensures all guest inquires and concerns are addressed promptly
• Registers and processes guests upon arrival and departure
• Demonstrates?telephone courtesy and professionalism??
• Attentively listens to guests and anticipates any additional needs or concerns
• Maintains clean and professional appearance of?public areas and hotel office??
• Uses appropriate?selling techniques to maximize?revenue and occupancy?
• Completes daily management operations reports
• Ensures all guest accounts are complete and accurate
• Demonstrates a working knowledge of all services and facilities of the hotel and local area
• Complies with the hotel's standard operating procedures and policies
• Assists in monitoring and?upholding procedures for safety of guests and hotel team members?
• Assists team members and other departments as needed to contribute to operational efficiency
• Delivers amenities and general assistance to guests as requested
• Performs additional responsibilities as assigned by leadership

Requirements

Qualifications

• Strong interpersonal and communication skills
• Strong organizational skills and attention to detail
• Ability to handle stressful situations with poise and professionalism
• Conduct work-related functions in a professional manner