PT Guest Services Associate – Arena & Events

Player 15 Group; Phoenix (AZ); On-site; USD 21,000 - 30,000; Part time

Job summary

Player 15 Group in Phoenix is seeking a part-time PT Guest Services Representative to join Mortgage Matchup Center. You will deliver a world-class guest experience by greeting guests, providing information, and ensuring safety during events.

You will respond to questions, assist with tickets, monitor safety, and coordinate with security and staff. This role requires poise under pressure and a friendly, professional demeanor.

Qualifications

• Experience in guest service or event operations.
• Strong verbal and written communication skills.
• Ability to stay calm and effective in high-stress situations.
• Comfort with security protocols and safety policies.
• Professional appearance and customer-first attitude.

Responsibilities

• Greet guests and provide information about events and arena facilities.
• Verify credentials and scan tickets; direct guests as needed.
• Respond to incidents and emergencies, following established procedures.
• Monitor safety, alarms, and security during events.
• Operate radios, tablets, and handheld ticketing devices as required.
• Write clear incident reports and coordinate with staff and security.

Skills

Customer service

Communication

Emergency response

Guest interaction

Conflict resolution

Safety awareness

Professional demeanor

Multitasking

Tools

Radio equipment

Tablets

Ticket scanners

Job description

Player 15 Group in Phoenix is seeking a part-time PT Guest Services Representative to join Mortgage Matchup Center. You will deliver a world-class guest experience by greeting guests, providing information, and ensuring safety during events.

You will respond to questions, assist with tickets, monitor safety, and coordinate with security and staff. This role requires poise under pressure and a friendly, professional demeanor.