Guest Service Representative (Part-Time)

Player 15 Group; Phoenix (AZ); On-site; USD 21,000 - 30,000; Part time

Job summary

Player 15 Group in Phoenix is seeking a part-time PT Guest Services Representative to join Mortgage Matchup Center. You will deliver a world-class guest experience by greeting guests, providing information, and ensuring safety during events.

You will respond to questions, assist with tickets, monitor safety, and coordinate with security and staff. This role requires poise under pressure and a friendly, professional demeanor.

Qualifications

• Experience in guest service or event operations.
• Strong verbal and written communication skills.
• Ability to stay calm and effective in high-stress situations.
• Comfort with security protocols and safety policies.
• Professional appearance and customer-first attitude.

Responsibilities

• Greet guests and provide information about events and arena facilities.
• Verify credentials and scan tickets; direct guests as needed.
• Respond to incidents and emergencies, following established procedures.
• Monitor safety, alarms, and security during events.
• Operate radios, tablets, and handheld ticketing devices as required.
• Write clear incident reports and coordinate with staff and security.

Skills

Customer service

Communication

Emergency response

Guest interaction

Conflict resolution

Safety awareness

Professional demeanor

Multitasking

Tools

Radio equipment

Tablets

Ticket scanners

Job description

We are seeking an experienced and motivated PT Guest Services Representative to join our team. This position will be responsible for delivering a world-class guest experience by ensuring the welfare and safety of all guests and events at Mortgage Matchup Center. Providing outstanding Customer Service is a main component of this role. These individuals will serve as information specialists responding professionally and patiently to guests’ comments, questions, and requests as well as greet, welcome, and thank guests as they arrive and exit each event.

Your Role on the Team

• Deliver upon the organization’s Values and Principles.
• Smile and provide a warm welcome/thank you and facilitate all guest-related matters in a professional and courteous manner through creative problem-solving
• Consistently provide a personal, venue experience that exceeds guests’ expectations using good judgment and common sense without compromising safety and security
• Serves as an information specialist and be knowledgeable about the arena and each event to appropriately respond to guest questions
• Inspect assigned work area prior to and during event, recognize potential hazards and observe appropriate precautions with guests including response and assistance in medical and emergency situations
• Verify credentials and scan tickets allowing access or redirecting guests to the proper locations
• Notify supervisor and/or security of all facility issues and housekeeping needs
• Enforce policies during an event to assure the safety and security of all guests
• Operate and monitor escalators and elevators to ensure the safety of guests
• Write clear and concise incident reports
• Monitor, patrol and respond to alarms/emergency situations inside/outside the Arena
• Operate radio equipment, tablets and handheld ticketing and communication devices
• Ability to be flexible with various post/work location based on business needs

Your Skills and Experience

• Retain an extensive knowledge of the organization and Arena (or other facilities as needed), event operations, seating sections, key venue personnel identity, policies, and emergency activity procedures
• Ability to project a friendly, approachable, and professional attitude and present a neat, well-groomed appearance always
• Ability to effectively communicate with and listen to diverse populations, including strong verbal communication and written skills
• Ability to clearly, effectively, and professionally interact with staff, supervisors, and the public. Will collaborate effectively with others to produce results.
• Ability to read and scan tickets and ensure authenticity
• Ability to react appropriately in emergencies and high stress situations
• Maintain order and ensure adherence to all safety and security policies
• Must have a basic knowledge of technology, including operating and troubleshooting radios, tablets, and handheld ticketing devices
• Ability to utilize service recovery methods confidently and independently
• Ability to react appropriately in emergencies and high stress situations
• Maintain order and ensure adherence to all safety and security policies