PT Front Desk Receptionist

Excel Orthopaedic Specialists, Inc; Woburn (MA); In loco; USD 36.000 - 54.000; Tempo pieno

Descrizione del lavoro

Excel Orthopaedic Specialists, Inc. is seeking an experienced front desk administrator in Massachusetts to join our orthopedic team.

You will check in patients, collect co-pays, post payments, and help keep the schedule running smoothly. The role emphasizes phone and in-person communication, coordinating referrals, managing authorizations, and supporting clinicians and patients in a fast-paced clinic environment.

Competenze

• Healthcare experience required, ideally in a PT office.
• Able to work independently.
• Great phone and people skills.
• Team player in a tight-knit organization.
• Clear written and verbal communication with clinicians, staff, patients and families.
• Efficient documentation skills, attention to detail, quick learner.
• Comfortable with EMR systems.
• Personable, collaborative attitude; able to prioritize multiple projects.

Mansioni

• Check in patients, collect co-pays, and post payments.
• Schedule appointments; problem-solve and optimize the schedule.
• Obtain, manage, and troubleshoot referrals and authorizations.
• Communicate proactively with clinical staff about patient care issues.

Conoscenze

Excellent communication

Phone skills

Independent worker

Team player

Attention to detail

Multi-tasking

Strumenti

EMR system

Descrizione del lavoro

Description

What you will be doing:

• Checking in patients, accepting co-payments and posting payments
• Scheduling appointments, problem-solving and schedule optimization
• Obtaining, managing and troubleshooting referrals and authorizations
• Communicating proactively with clinical staff any issues concerning patient care

Requirements

• Previous experience in the healthcare industry required, experience in a Physical Therapy office preferred.
• Able to work independently.
• Great Phone and people skills.
• Must be a team player and willing to work together with a tight-knit organization
• Must possess effective communication skills (written and verbal) to interact with fast-paced physical therapists, medical professionals, patients and their families
• Must have efficient documentation skills, an attention to detail and a willingness to learn.
• Must be comfortable with EMR (electronic medical records).
• Must possess a personable, collaborative attitude, the ability to prioritize many different projects simultaneously.
• Should value overall health and wellness as well as be able to promote our practice as an orthopedic specialty practice