PT Customer Service Representative

Planet Fitness; Crystal Lake (IL); On-site; USD 17,047 - 24,280; Part time

Benefits offered by this job

Growth Opportunities

Competitive pay

PTO for all employees

Employee Assistance Program

Free employee Black Card Membership

Job summary

Planet Fitness in Crystal Lake, IL is seeking a part-time team member to provide exceptional customer service to members and guests. Responsibilities include greeting members, answering questions, and processing purchases in a friendly manner.

The ideal candidate should have customer service experience, basic computer skills, and be at least 18 years old. Benefits include growth opportunities, competitive pay, and a free employee Black Card Membership.

Qualifications

• Customer service experience is required.
• Basic computer proficiency is a must.
• High school diploma or GED equivalent is preferred.

Responsibilities

• Provide exceptional member service to ensure a Judgement Free experience.
• Answer phones and greet members in a friendly manner.
• Process beverage or merchandise purchases.

Skills

Customer service experience

Basic computer proficiency

Education

High school diploma/GED equivalent preferred

Job description

Job Details

Job Location: L194 Crystal Lake - Crystal Lake, IL 60014
Part-Time: Starting at $15 per hour.

Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.

The hours will be Saturday and Sunday 6:45am-2:45pm or 11:15pm-7:15pm.

About Company

At National Fitness Partners, we don’t just work in fitness – we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

Our Values

• We Are Accountable – Self-starters who pursue excellence.
• We Are Driven – Problem solvers who deliver results.
• We Are Passionate – Positive energy with a real desire to help others.
• We Are Ambitious – Always learning and growing toward success.

Benefits

• Growth Opportunities: over 90% of our management team started as an entry level team member!
• Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
• Shift-differential pay for select shifts.
• PTO for all employees.
• Employee Assistance Program.
• Free employee Black Card Membership.

Responsibilities

• Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.
• Answer phones in a friendly manner using information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point of sale system.
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members.
• Provide a clean, sanitized and safe club environment.

Qualifications

• Customer service experience.
• High school diploma/GED equivalent preferred.
• Must be 18 years of age or older.
• Basic computer proficiency.

Physical Demands

• Frequent lifting, carrying, pushing, and pulling.
• Must be able to lift up to 75 lbs.
• Will encounter cleaning chemicals during shift.
• Frequent climbing, balancing, kneeling and crouching during shift.
• Continual reaching with hands/fingers/arms during shift.