PT Customer Service Rep

Planet Fitness; Winchester (VA); On-site; USD 17,000 - 18,000; Part time

Benefits offered by this job

Growth opportunities

Shift-differential pay for select S h

PTO for all employees

Employee Assistance Program

Free employee Black Card Membership

Job summary

Planet Fitness in Winchester, VA is hiring for a part-time Customer Service Representative for an overnight schedule from 10pm to 3am. Starting wage is $12.77 per hour with hourly increases at 180 days, 1 year and every 6 months thereafter based on anniversary dates.

The role emphasizes friendly member service, sign-ups, and promoting PE@PF classes, with benefits like PTO and shift-differential pay for select shifts. We value accountability, drive, passion, and ambition in our team.

Qualifications

• Customer service experience
• High school diploma/GED or equivalent
• Must be 18 years of age or older
• Basic computer proficiency

Responsibilities

• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
• Provide a clean, sanitized and safe club environment

Skills

Customer service

Basic computer proficiency

Education

High school diploma/GED

Job description

Job Details Job Location: L110 Winchester - Winchester, VA 22601 Part- Time: Starting at $12.77 per hour. This is an overnight position, required hours 10pm-3am

Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.

At National Fitness Partners, we don't just work in fitness- we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

• We Are Accountable - Self-starters who pursue excellence.
• We Are Driven - Problem solvers who deliver results.
• We Are Passionate - Positive energy with a real desire to help others.
• We Are Ambitious - Always learning and growing toward success.

We believe in the power of our people to make a difference. If you're looking for a career where your passion meets purpose, we want YOU on our team!

Customer Service Representative Benefits:

• Growth Opportunities over 90% of our management team started as an entry level team member!
• Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
• Shift-differential pay for select shifts
• PTO for all employees
• Employee Assistance Program
• Free employee Black Card Membership

Customer Service Representative Responsibilities:

• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
• Provide a clean, sanitized and safe club environment.

QualificationsJob Requirements:

• Customer service experience
• High school diploma/GED equivalent preferred
• Must be 18 years of age or older
• Basic computer proficiency

Physical Demands:

• Frequent lifting, carrying, pushing, and pulling
• Must be able to lift up to 75 lbs.
• Will encounter cleaning chemicals during shift
• Frequent climbing, balancing, kneeling and crouching during shift
• Continual reaching with hands/fingers/arms during shift