PT Customer Service Leader

Food Lion; Nashville (TN); On-site; USD 25,000 - 35,000; Part time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Kundenservice-Leiter, der für die Bereitstellung eines schnellen und freundlichen Services verantwortlich ist. In dieser Rolle unterstützen Sie das Team, um sicherzustellen, dass die Kunden die besten Erfahrungen machen. Sie werden die Möglichkeit haben, in einem dynamischen Umfeld zu arbeiten, in dem Ihre Fähigkeiten im Kundenservice und Ihre Kommunikationsfähigkeiten geschätzt werden. Wenn Sie leidenschaftlich daran interessiert sind, die Erwartungen der Kunden zu übertreffen und in einem unterstützenden Team zu arbeiten, könnte dies die perfekte Gelegenheit für Sie sein.

Qualifications

• Erfahrung im Kundenservice und effektive Kommunikationsfähigkeiten.
• Bereitschaft, mehrere Aufgaben und technische Anforderungen zu lernen.

Responsibilities

• Bieten Sie schnellen, freundlichen Service und schaffen Sie ein positives Einkaufserlebnis.
• Überwachen Sie die Büroabläufe und kommunizieren Sie alle Bargeldvariationen.

Skills

Kundenservice

Kommunikationsfähigkeiten

Teamarbeit

Education

High School Diploma oder gleichwertig

Tools

Kassensysteme

Computer

Job description

Join to apply for the PT Customer Service Leader role at Food Lion

Address:

USA-TN-Nashville-3636 Bell Rd

Store Code:

Store 01617 Front End (7227611)

Food Lion has been providing an easy, fresh, and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

Primary Purpose

To provide fast, easy, flexible, and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practice Manual, maximizing sales through excellent customer service.

Duties and Responsibilities

1. Smile and provide prompt, accurate, and friendly service while engaging customers to create a positive shopping experience.
2. Greet each customer and use his or her name whenever possible.
3. Avoid personal conversations with other associates when customers are present.
4. Ensure store office functions are completed accurately and on time using accounting packets; communicate all cash variances to the Assistant Customer Service Manager.
5. Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders, and Coinstar.
6. Ensure work station and front end area of the store has a neat and clean presentation.
7. Maintain proper knowledge of all sales associate register functions and Front End accounting services.
8. Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls efficiently.
9. Ensure the MVP savings center KIOSK is filled with paper and functioning properly.
10. Perform the task of sales associate when scheduled or as needed per the surge plan guidelines.
11. Perform the task of the customer lead as needed to ensure service standards are maintained.
12. Maintain alertness and call for assistance when needed to service customers per service standards.
13. Be courteous and helpful to other associates.
14. Wear the Food Lion uniform, including name badge, when on duty, and maintain a neat appearance adhering to dress code.
15. Adhere to all company guidelines, policies, and standard practices.
16. Observe and correct unsafe conditions to prevent accidents.
17. Notify QA of cleaning or maintenance issues on the front end.
18. Complete computer-based training (CBT) and training aid courses successfully.
19. Perform all other duties as assigned.

Qualifications

1. High school graduate or equivalent preferred.
2. Effective communication and customer service skills.
3. Willingness to learn multiple tasks and technical requirements of the job.
4. Ability to perform cashier and service center functions.
5. Must meet minimum age requirements for specific job functions.
6. Ability to meet the physical requirements of the position, with or without reasonable accommodations.

Physical Requirements

1. Ability to use computers and communication systems required for job functions.
2. Perform repetitive hand and arm motions.
3. Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion.
4. Pull or push up to 75 lbs. on occasion.
5. Stand 100% of the time, with frequent walking.
6. Handle substances related to cleaning, packaging, and food products.
7. Operate equipment such as cash registers, scanners, and computers.
8. Reach and grasp at various heights.
9. Work in extreme temperatures for short periods.
10. Visual ability to check IDs and documents.
11. Move bottles and containers as applicable.

Food Lion provides equal employment opportunities to all associates and applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity, or gender expression.