PT Customer Service Leader

Food Lion; Antioch (TN); On-site; USD 25,000 - 35,000; Part time

Job summary

Ein etabliertes Unternehmen im Einzelhandel sucht einen engagierten PT Customer Service Leader, der eine freundliche und einladende Einkaufsatmosphäre schafft. In dieser Rolle sind Sie verantwortlich für die Unterstützung des Kundenserviceteams, die Gewährleistung eines hervorragenden Kundenservice und die Einhaltung von Unternehmensrichtlinien. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie. Treten Sie einem Team bei, das sich der Bereitstellung eines einfachen und erschwinglichen Einkaufserlebnisses verschrieben hat und in Ihrer Gemeinschaft einen Unterschied macht.

Qualifications

• Hochschulabschluss oder gleichwertig bevorzugt.
• Effektive Kommunikations- und Kundenservicefähigkeiten erforderlich.

Responsibilities

• Bereitstellung von schnellem und freundlichem Service für Kunden.
• Überwachung der Kassen- und Büroabläufe.

Skills

Kundenservice

Kommunikationsfähigkeiten

Multitasking

Kassieren

Education

High School Diploma oder gleichwertig

Job description

Join to apply for the PT Customer Service Leader role at Food Lion

Address: USA-TN-Antioch-936 Richards Road

Store Code: Store 00861 Front End (7215998)

Food Lion has been providing an easy, fresh, and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

Primary Purpose

To provide fast, easy, flexible, and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practice Manual, maximizing sales through excellent customer service.

Duties and Responsibilities

• Smile and provide prompt, accurate, and friendly service while engaging customers to create a positive shopping experience.
• Greet each customer and use his or her name whenever possible.
• Avoid personal conversations with other associates when customers are present.
• Ensure store office functions are completed accurately and on time using accounting packets; communicate all cash variances to the Assistant Customer Service Manager.
• Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders, and Coinstar.
• Ensure work station and front end area of the store has a neat and clean presentation.
• Maintain proper knowledge of all sales associate register functions and Front End accounting services.
• Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls efficiently.
• Ensure the MVP savings center KIOSK is filled with paper and functioning properly.
• Perform the task of sales associate when scheduled or as needed per the surge plan guidelines.
• Perform the task of the customer lead as needed to ensure service standards are maintained.
• Maintain alertness and call for assistance when needed to service customers per service standards.
• Be courteous and helpful to other associates.
• Wear the Food Lion uniform, complete with name badge, when on duty, and maintain a neat and clean appearance while adhering to the dress code.
• Adhere to all company guidelines, policies, and standard practices.
• Observe and correct all unsafe conditions that could cause accidents.
• Notify QA of any cleaning issues or maintenance required on the front end.
• Complete computer-based training (CBT) and training aid courses successfully.
• Perform all other duties as assigned.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform cashier and service center technical requirements.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Physical Requirements

• Ability to use computers and communication systems required for job functions.
• Perform repetitive hand and arm motions.
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion.
• Pull or push up to 75 lbs. on occasion.
• Stand 100% of the time, frequently walking short distances.
• Handle substances related to cleaning, packaging, and food products.
• Use hands frequently to handle currency and operate equipment.
• Reach and grasp at waist level, occasionally above shoulder or below waist.
• Meet activity standards for the position.
• Tolerate working in extreme temperatures for up to 20 minutes.
• Have sufficient visual ability for ID checks and reading documents.