PT Customer Service Leader

Food Lion; Hanover (York County); On-site; USD 25,000 - 35,000; Part time

Job summary

This innovative firm is seeking a part-time Customer Service Leader to enhance the shopping experience for its valued customers. The role involves providing fast and friendly service, assisting in maintaining high standards, and ensuring a clean and welcoming environment. With a focus on effective communication and customer service, you will play a key role in maximizing sales and ensuring customer satisfaction. Join a team that values your contributions and offers a supportive environment where you can grow and thrive!

Qualifications

• High school diploma preferred with effective communication skills.
• Ability to perform technical cashier requirements and learn tasks.

Responsibilities

• Provide prompt and friendly service to create a positive shopping experience.
• Maintain knowledge of office procedures and ensure accurate cash handling.
• Adhere to company guidelines and maintain a neat presentation.

Skills

Effective communication

Customer service skills

Ability to learn multiple tasks

Technical requirements of cashier

Education

High school graduate or equivalent

Job description

Join to apply for the PT Customer Service Leader role at Food Lion.

Address: USA-PA-Hanover-3744 Centennial Road

Store Code: Store 02683 Front End (7236573)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

Primary Purpose

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

Duties And Responsibilities

1. Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience.
2. Greet each customer and use his or her name whenever possible.
3. Avoid personal conversations with other associates when customers are present.
4. Ensure store office functions are completed accurately and on time using accounting packets; communicate all cash variances to the Assistant Customer Service Manager.
5. Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar.
6. Ensure work station and front end area of the store has a neat and clean presentation.
7. Maintain proper knowledge of all sales associate register functions and Front End accounting services.
8. Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls efficiently.
9. Ensure the MVP savings center KIOSK is filled with paper and functioning properly.
10. Perform the task of sales associate when scheduled or as needed per the surge plan guidelines.
11. Perform the task of the customer lead as needed to ensure service standards are maintained.
12. Maintain alertness and call for assistance when needed to service customers per service standards.
13. Be courteous and helpful to other associates.
14. Wear the Food Lion uniform, complete with name badge, when on duty, maintaining a neat appearance and adhering to dress code.
15. Adhere to all company guidelines, policies and standard practices.
16. Observe and correct all unsafe conditions that could cause accidents.
17. Notify QA of any cleaning issues or maintenance required on front end.
18. Complete computer-based training (CBT) and training aid courses successfully.
19. Perform all other duties as assigned.

Qualifications

1. High school graduate or equivalent preferred.
2. Effective communication and customer service skills.
3. Ability and willingness to learn multiple tasks and technical requirements of the job.
4. Ability to perform the technical requirements of cashier and service center.
5. Must meet minimum age requirements for specific job functions.
6. Must be able to meet the physical requirements of the position, with or without accommodations.

Physical Requirements

1. Ability to use computers and communication systems required to perform job functions.
2. Perform repetitive hand and arm motions.
3. Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. occasionally.
4. Pull or push up to 75 lbs. occasionally.
5. Stand 100% of the time, frequently walking short distances.
6. Handle substances related to cleaning, packaging, and food products.
7. Use hands to handle currency and operate equipment such as cash registers and scanners.
8. Reach and grasp at various levels.
9. Work in extreme hot/cold temperatures for short periods.
10. Have sufficient visual ability to check IDs and written documents.
11. Move bottles and containers from the front end to the back room where applicable.

Food Lion is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity, or any other protected characteristic.