PT Customer Service Leader

Food Lion; Greenville (NC); On-site; USD 25,000 - 35,000; Part time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Kundenservice-Leiter, um ein schnelles und freundliches Einkaufserlebnis zu gewährleisten. In dieser Rolle sind Sie dafür verantwortlich, die Kunden mit einem Lächeln zu begrüßen, die Kasse zu verwalten und sicherzustellen, dass alle Abläufe reibungslos funktionieren. Sie arbeiten eng mit dem Kundenservicemanager zusammen, um die höchsten Servicestandards zu erreichen und die Verkaufszahlen zu maximieren. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Hohe Kommunikationsfähigkeiten und Kundenservice sind erforderlich.
• Bereitschaft, mehrere Aufgaben und technische Anforderungen zu lernen.

Responsibilities

• Bereitstellung von schnellem, freundlichem Service für Kunden.
• Sicherstellen, dass die Kasse und die Verkaufsstelle ordnungsgemäß funktionieren.

Skills

Kundenservice

Kommunikationsfähigkeiten

Kassierfähigkeiten

Teamarbeit

Education

High School Diplom oder gleichwertig

Job description

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Join to apply for the PT Customer Service Leader role at Food Lion

Address: USA-NC-Greenville-3700 South Memorial Drive

Store Code: Store 01492 Front End (7224931)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

Primary Purpose
To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

Duties And Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Greet each customer and use his or her name whenever possible
• Avoid personal conversations with other associates when customers are present
• Ensure store office functions are completed accurately and on time using accounting packets; communicate all cash variances to the Assistant Customer Service Manager
• Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
• Ensure work station and front end area of the store has a neat and clean presentation
• Maintain proper knowledge of all sales associate register functions and Front End accounting services
• Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls efficiently
• Ensure the MVP savings center KIOSK is filled with paper and functioning properly
• Perform the task of sales associate when scheduled or as needed per the surge plan guidelines
• Perform the task of the customer lead as needed to ensure service standards are maintained
• Maintain alertness and call for assistance when needed to service customers per service standards
• Be courteous and helpful to other associates
• Wear the Food Lion uniform, complete with name badge, when on duty, maintaining a neat and clean appearance while adhering to dress code
• Adhere to all company guidelines, policies and standard practices
• Observe and correct all unsafe conditions that could cause accidents
• Notify QA of cleaning issues or maintenance required on front end
• Complete computer-based training (CBT) and training aid courses successfully
• Perform all other duties as assigned

Qualifications

• High school diploma or equivalent preferred
• Effective communication and customer service skills
• Willingness to learn multiple tasks and technical requirements of the job
• Ability to perform cashier and service center functions
• Must meet minimum age requirements for specific job functions
• Ability to meet physical requirements of the position, with or without accommodations

Physical Requirements

• Ability to use computers and communication systems required for job functions
• Perform repetitive hand and arm motions
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. occasionally
• Pull or push up to 75 lbs. occasionally
• Stand 100% of the time, frequently walking short distances
• Handle substances related to cleaning, packaging, produce, houseplants, and cleaners
• Use hands frequently for handling currency and operating equipment
• Reach and grasp at various levels
• Work in extreme temperatures for up to 20 minutes
• Have sufficient visual ability for ID checks and reading documents
• Move bottles and containers from front end to back room where applicable

Food Lion is an equal opportunity employer, providing employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity or expression, or other protected characteristics.