PT Customer Service Leader

Food Lion; Oxford (NC); On-site; USD 25,000 - 35,000; Part time

Job summary

Join a leading grocery store chain as a PT Customer Service Leader in Oxford, NC. You will provide exceptional service to customers, assist in maintaining store standards, and ensure a positive shopping experience. This role requires effective communication skills and a commitment to customer satisfaction. If you are passionate about service and teamwork, this is the opportunity for you!

Qualifications

• Effective communication and customer service skills.
• Willingness to learn multiple tasks and technical requirements.

Responsibilities

• Provide prompt, accurate, and friendly service to customers.
• Ensure store office functions are completed accurately and on time.
• Maintain a neat and clean presentation of the front end area.

Skills

Communication

Customer Service

Education

High school graduate or equivalent

Job description

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Address: USA-NC-Oxford-120 Roxboro Road

Store Code: Store 01253 Front End (7220591)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

Primary Purpose

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

Duties And Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Greet each customer and use his or her name whenever possible
• Avoid personal conversations with other associates when customers are present
• Ensure store office functions are completed accurately and on time using accounting packets; communicate all cash variances to the Assistant Customer Service Manager
• Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
• Ensure work station and front end area of the store has a neat and clean presentation
• Maintain proper knowledge of all sales associate register functions and Front End accounting services
• Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls efficiently
• Ensure the MVP savings center KIOSK is filled with paper and functioning properly
• Perform the task of sales associate when scheduled or as needed per surge plan guidelines
• Perform the task of the customer lead as needed to ensure service standards are maintained
• Maintain alertness and call for assistance when needed to service customers per service standards
• Be courteous and helpful to other associates
• Wear the Food Lion uniform, complete with name badge, when on duty, maintaining a neat appearance and adhering to dress code
• Adhere to all company guidelines, policies and standard practices
• Observe and correct all unsafe conditions to prevent accidents
• Notify QA of cleaning issues or maintenance needs on front end
• Complete computer-based training (CBT) and training aid courses successfully
• Perform all other duties as assigned

Qualifications

• High school graduate or equivalent preferred
• Effective communication and customer service skills
• Willingness to learn multiple tasks and technical requirements of the job
• Ability to perform cashier and service center tasks
• Must meet minimum age requirements for specific job functions
• Ability to meet physical requirements with or without accommodations

Physical Requirements

• Ability to use computers and communication systems
• Perform repetitive hand and arm motions
• Lift weights up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. occasionally
• Pull or push up to 75 lbs. occasionally
• Stand 100% of the time, with frequent walking
• Handle various substances related to cleaning and packaging
• Use hands frequently to handle currency and operate equipment
• Reach and grasp at waist level and occasionally above shoulder or below waist level
• Work in extreme temperatures for short periods
• Sufficient visual ability to check IDs and written documents

Food Lion is an equal opportunity employer, providing fair employment opportunities regardless of protected characteristics.

Job Requisition: 431967_external_USA-NC-Oxford