PT Customer Service Leader

Food Lion; Rocky Mount (NC); On-site; USD 25,000 - 35,000; Part time

Job summary

An established industry player is looking for a dedicated PT Customer Service Leader to enhance the shopping experience for customers. This role involves providing fast, friendly service, assisting with store operations, and ensuring compliance with customer service standards. Ideal candidates will have strong communication skills and a passion for customer satisfaction. Join a team that values your contributions and offers a supportive work environment where you can grow and thrive. If you enjoy working in a dynamic setting and are committed to excellence, this opportunity is perfect for you.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills required.

Responsibilities

• Provide prompt and friendly service to customers.
• Ensure accurate completion of store office functions.
• Maintain a neat and clean presentation of the store.

Skills

Effective communication

Customer service skills

Cash handling

Problem-solving

Education

High school diploma or equivalent

Job description

Join to apply for the PT Customer Service Leader role at Food Lion

Address:

USA-NC-Battleboro-3936 Bishop Rd

Store Code:

Store 01659 Front End (7228088)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

Primary Purpose

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

Duties And Responsibilities

1. Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
2. Greet each customer and use his or her name whenever possible
3. Avoid personal conversations with other associates when customers are present
4. Ensure store office functions are completed accurately and on time using accounting packets; communicate all cash variances to the Assistant Customer Service Manager
5. Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
6. Ensure work station and front end area of the store has a neat and clean presentation
7. Maintain proper knowledge of all sales associate register functions and Front End accounting services
8. Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls efficiently
9. Ensure the MVP savings center KIOSK is filled with paper and functioning properly
10. Perform sales associate tasks when scheduled or as needed per surge plan guidelines
11. Perform customer lead tasks as needed to ensure service standards are maintained
12. Maintain alertness and call for assistance when needed to serve customers per standards
13. Be courteous and helpful to other associates
14. Wear the Food Lion uniform, complete with name badge, when on duty, maintaining a neat appearance and adhering to dress code
15. Follow all company guidelines, policies, and standard practices
16. Observe and correct unsafe conditions to prevent accidents
17. Notify QA of cleaning or maintenance issues on the front end
18. Complete computer-based training (CBT) and training aid courses successfully
19. Perform other duties as assigned

Qualifications

1. High school graduate or equivalent preferred
2. Effective communication and customer service skills
3. Willingness to learn multiple tasks and technical requirements
4. Ability to perform cashier and service center tasks
5. Must meet minimum age requirements for specific job functions
6. Able to meet physical requirements with or without accommodations

Physical Requirements

1. Use computers and communication systems required for the role
2. Perform repetitive hand and arm motions
3. Lift and carry weights up to 50 lbs.
4. Stand continuously and walk short distances
5. Handle substances related to cleaning and product handling
6. Use hands frequently for currency handling and equipment operation
7. Reach and grasp at various levels
8. Work in extreme temperatures temporarily
9. Have sufficient visual ability for checking documents
10. Move bottles and containers as applicable

Food Lion is an equal opportunity employer, providing employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity, or any other protected characteristic.