Patient Registration Rep - NIGHTS

Berger Health System; Cambridge (OH); On-site; USD 21,000 - 26,000; Full time

Job summary

OhioHealth in Ohio is seeking a Night Shift Registration Associate to begin the Revenue Cycle process by collecting demographic and financial information to produce clean claims.

You will provide exceptional customer service to patients, families, visitors and OhioHealth physicians. Responsibilities include insurance verification, data entry, patient estimates, and coordinating with clinical staff.

Qualifications

• Excellent communication, organization and customer service skills.
• Experience in a medical office setting preferred.
• Ability to handle confidential information and maintain privacy.

Responsibilities

• Accurately identifies patient in the EMR system.
• Obtains and enters demographic and financial information for registration.
• Provides exceptional customer service to patients, families, visitors and OhioHealth physicians.
• Verifies insurance eligibility and secures authorizations as needed.
• Generates patient estimates and collects out-of-pocket expenses.
• Educates patients on MyChart activation and billing procedures.

Skills

Customer service

Medical front desk

Data entry

Education

High School Diploma

Tools

EMR systems

Job description

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.Job Description Summary:This position begins the Revenue Cycle process by collecting accurate demographic and financial information to produce a clean claim necessary to receive timely reimbursement. In addition, this position provides exceptional customer service during encounters with patients, families, visitors and Ohio Health Physicians and Associates.Responsibilities And Duties:Accurately identifies patient in the EMR system.Obtains and enters accurate patient demographic and financial information through a standard work process (via phone, face to face and/or bedside location) to complete registration all while maintaining patient confidentiality.Provides exceptional customer service during every encounter with patients, families, visitors and OhioHealth physicians and associates.Performs registration functions in any of the Patient Access areas.Uses critical thinking skills to make decisions, resolve issues, or escalate concerns when they arise.Uses various computer programs to enter and retrieve information.Verifies insurance eligibility using online eligibility system, payer websites or by phone call.Secures and tracks insurance authorizations and processes BWC patients.Transcribes ancillary ordersSchedules outpatientsGenerates, prints, and provides patient estimates utilizing price estimator products.Collects patient's Out of Pocket expenses and past balances to meet individual and department goalsAttempts to collect residual balances from previous visitsAnswers questions or concerns regarding insurance residuals and self pay accountsUses knowledge of CPT codes to accurately select codes from clinical descriptionsGenerates appropriate regulatory documents and obtains consent signatures.identifies and/or determines patient Out of Network acceptance into the organizationReviews insurance information and speaks to patients regarding available financial aidExplains billing procedures, hospital policies and provides appropriate literature and documentationScans required documents used for claim submission into patient's medical recordEscorts or transports patients in a safe and efficient manner to and from various destinations.Assists clinical staff in administrative duties as neededComplies with policies and procedures that are unique to each access areaAssists with training new associates.Oversees functions of reception desks and lobbies including, but not limited to, cleanliness and order of lobbies and surrounding work areasGoes to the Nursing Units to register or obtain consentsUses multi-line phone system, transferring callers to appropriate patient rooms or other locations.Makes reminder phone calls to patients.Processes offsite registrations; processes offsite paper registrations; processes pre-registered paper accountsMaintains patient logs for statistical purposesReviews insurance information and determines need for referrals and/or financial counseling.Educates patients on MyChart, including activation.As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any timeMinimum Qualifications:High School or GED (Required)Additional Job Description:Excellent communication, organization, and customer service skills, basic computer skills. One to two years previous Experience in a medical office setting.Work Shift:NightScheduled Weekly Hours :16DepartmentMain RegistrationJoin us!... if your passion is to work in a caring environment... if you believe that learning is a life-long process... if you strive for excellence and want to be among the best in the healthcare industryEqual Employment OpportunityOhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment