Psychiatry & Mental Health Patient Access Specialist

Sky Lakes Medical Center; Klamath Falls (OR); On-site; USD 24,000 - 36,000; Full time

Job summary

Sky Lakes Medical Center in Klamath Falls, OR seeks an on-site healthcare front desk professional. You will handle patient check-in/out, scheduling, and insurance verification with a focus on accuracy and compassionate, trauma-informed care.

Required: 1–2 years in healthcare front desk roles; Epic EHR and MS Office proficiency; strong communication skills; bilingual Spanish/English preferred.

Qualifications

• Experience in patient access, registration or front desk in healthcare.
• Knowledge of insurance verification and prior authorizations.
• Proficient with EHR systems such as Epic and MS Office.
• Strong communication, organization and multitasking skills.
• Bilingual Spanish/English preferred; trauma-informed care training a plus.

Responsibilities

• Greet patients and check-in/out in a friendly, trauma-informed manner.
• Handle phone inquiries with empathy and professionalism.
• Schedule and confirm appointments; manage pre-registration workflows.
• Verify insurance eligibility and document referrals/authorizations.
• Maintain 95% accuracy in registration, data entry and documentation.

Skills

Interpersonal communication

multitask management

Organization

Calm under pressure

Tools

Epic EHR

Microsoft Office

Job description

Sky Lakes Medical Center in Klamath Falls, OR seeks an on-site healthcare front desk professional. You will handle patient check-in/out, scheduling, and insurance verification with a focus on accuracy and compassionate, trauma-informed care.

Required: 1–2 years in healthcare front desk roles; Epic EHR and MS Office proficiency; strong communication skills; bilingual Spanish/English preferred.