Psychiatric Office Administrative Specialist

Java Psychiatry Inc; Los Angeles (CA); On-site; USD 25,000 - 34,000; Full time

Job summary

Java Psychiatry Inc in Los Angeles is seeking a dependable Administrative Medical Assistant to join our office team. This role focuses on patient communication and administrative support; previous experience in a doctor’s office is required, with psychiatric office experience a plus.

You will answer calls, process prescription refills, schedule appointments, maintain the electronic medical record, and handle patient statements.

Qualifications

• Previous experience in a medical office is required; psychiatric office experience is a plus.
• Strong telephone etiquette, communication, and customer service skills.
• Familiarity with electronic medical records and medical terminology.
• Ability to manage multiple tasks, prioritize requests, and follow through.
• Attention to detail and a commitment to patient confidentiality.
• A patient, respectful approach when assisting individuals with mental health concerns.
• Ability to work independently and collaboratively with staff and providers.

Responsibilities

• Answer incoming phone calls and assist patients professionally and courteously.
• Process prescription refill requests and communicate requests to providers.
• Assist patients with pharmacy and prescription issues, including difficulty filling medications.
• Document patient reports of medication concerns or side effects and promptly relay them to the provider for review and guidance.
• Schedule, confirm, and reschedule appointments.
• Prepare patient statements for mailing.
• Process medical records requests according to office procedures.
• Maintain accurate documentation in the electronic medical record and follow up on pending tasks.
• Assist with other administrative duties and office needs as assigned.

Skills

Telephone etiquette

Communication skills

Customer service

EMR familiarity

Tools

EMR systems

Job description

Java Psychiatry Inc in Los Angeles is seeking a dependable Administrative Medical Assistant to join our office team. This role focuses on patient communication and administrative support; previous experience in a doctor’s office is required, with psychiatric office experience a plus.

You will answer calls, process prescription refills, schedule appointments, maintain the electronic medical record, and handle patient statements.