Front Desk/Medical Assistant

Wellstead Mental Health; Town of Florida (NY); On-site; USD 38,000 - 48,000; Full time

Job summary

Wellstead Mental Health in New York is seeking a compassionate Front Desk / Medical Assistant to support both front office operations and clinical workflows in our psychiatry practice. You will help deliver high-quality care by preparing patients, updating records, and protecting patient confidentiality.

The role involves scheduling, insurance coordination, patient check-in/out, and assisting clinicians with visits.

Qualifications

• High school diploma or equivalent required; Medical Assistant certification preferred.
• Previous experience in a psychiatric, behavioral health, medical office, or patient-facing healthcare setting preferred.
• Proficiency with electronic health record systems, scheduling software, and standard office technology.

Responsibilities

• Clinical Support: Assist psychiatrists, nurses, and other clinical staff with patient assessments, visit preparation, and care coordination.
• Administrative Duties: Schedule, confirm, and manage patient appointments; maintain an organized calendar.
• Front Desk and Patient Service: Greet patients, check-in/out, verify demographics and insurance information; route messages.
• Patient Care: Provide compassionate support and information about procedures, treatment plans, and referrals.
• Team Collaboration: Work with providers and staff to improve patient flow and continuity of care; participate in team meetings.

Skills

Communication

Organizational skills

Interpersonal skills

Patient service

Confidentiality

Team collaboration

Data entry

Education

High school diploma or equivalent

Medical Assistant certification

Tools

Electronic Health Record (EHR) systems

Scheduling software

Job description

Summary:

We are seeking a compassionate, organized, and detail-oriented Front Desk / Medical Assistant to join our psychiatry practice. This role supports both front office operations and clinical workflows to help deliver high-quality mental health care. The ideal candidate will provide excellent patient service, assist providers with patient care activities, maintain accurate records, and protect patient confidentiality at all times.

Key Responsibilities:

• Clinical Support:
• Assist psychiatrists, nurses, and other clinical staff with patient assessments, visit preparation, and care coordination.
• Prepare patients for appointments, including obtaining vital signs, updating medical histories, and documenting relevant information accurately.

Administrative Duties:

• Schedule, confirm, and manage patient appointments while maintaining an organized appointment calendar.
• Answer phone calls, respond to patient inquiries, and route messages promptly and professionally.
• Process patient information and maintain accurate medical records in compliance with HIPAA and practice policies.
• Support insurance verification, prior authorizations, billing inquiries, and other administrative tasks as needed.

Front Desk and Patient Service:

• Greet patients and visitors warmly, assist with check-in and check-out, and ensure a positive patient experience.
• Verify demographic and insurance information, collect required forms, and communicate next steps clearly to patients.

Patient Care:

• Provide compassionate support to patients and their families during visits.
• Provide general information about office procedures, treatment plan follow-up, medication refill processes, and available mental health resources within scope of role.
• Assist with referrals, records requests, and coordination with outside providers or agencies as directed.

Team Collaboration:

• Collaborate with providers and administrative staff to support efficient patient flow and continuity of care.
• Participate in team meetings, follow established protocols, and contribute ideas for improving practice operations.

Requirements

Qualifications:

• High school diploma or equivalent required; Medical Assistant certification preferred.
• Previous experience in a psychiatric, behavioral health, medical office, or patient-facing healthcare setting preferred.
• Medical Assistant Certification strongly preferred
• Excellent communication, customer service, organization, and interpersonal skills.
• Ability to handle sensitive and confidential information with professionalism and discretion.
• Proficiency with electronic health record systems, scheduling software, and standard office technology.

Key Competencies

• Analytical and problem-solving skills
• Attention to detail and accuracy
• Time management and prioritization
• Customer Service Orientation
• Professional communication
• Team collaboration
• Confidentiality and compliance awareness
• Ability to view and enter data accurately into electronic systems.
• Ability to communicate effectively by phone, email, and in person.

Physical Requirements

• Prolonged periods of sitting at a desk.