Psychiatric Administrative Medical Assistant

Java Psychiatry; Los Angeles (CA); On-site; USD 25,000 - 34,000; Full time

Job summary

Java Psychiatry Inc in Los Angeles is seeking a dependable Administrative Medical Assistant to join our office team. This role focuses on patient communication and administrative support; previous experience in a doctor’s office is required, with psychiatric office experience a plus.

You will answer calls, process prescription refills, schedule appointments, maintain the electronic medical record, and handle patient statements.

Qualifications

• Previous experience in a medical office is required; psychiatric office experience is a plus.
• Strong telephone etiquette, communication, and customer service skills.
• Familiarity with electronic medical records and medical terminology.
• Ability to manage multiple tasks, prioritize requests, and follow through.
• Attention to detail and a commitment to patient confidentiality.
• A patient, respectful approach when assisting individuals with mental health concerns.
• Ability to work independently and collaboratively with staff and providers.

Responsibilities

• Answer incoming phone calls and assist patients professionally and courteously.
• Process prescription refill requests and communicate requests to providers.
• Assist patients with pharmacy and prescription issues, including difficulty filling medications.
• Document patient reports of medication concerns or side effects and promptly relay them to the provider for review and guidance.
• Schedule, confirm, and reschedule appointments.
• Prepare patient statements for mailing.
• Process medical records requests according to office procedures.
• Maintain accurate documentation in the electronic medical record and follow up on pending tasks.
• Assist with other administrative duties and office needs as assigned.

Skills

Telephone etiquette

Communication skills

Customer service

EMR familiarity

Tools

EMR systems

Job description

Java Psychiatry is seeking a dependable, organized, and compassionate Administrative Medical Assistant to join our office team. This position focuses primarily on patient communication and administrative support. Previous experience working in a doctor’s office is required.

Responsibilities:

• Answer incoming phone calls and assist patients professionally and courteously.
• Process prescription refill requests and communicate requests to providers.
• Assist patients with pharmacy and prescription issues, including difficulty filling medications.
• Document patient reports of medication concerns or side effects and promptly relay them to the provider for review and guidance.
• Schedule, confirm, and reschedule appointments.
• Prepare patient statements for mailing.
• Process medical records requests according to office procedures.
• Maintain accurate documentation in the electronic medical record and follow up on pending tasks.
• Assist with other administrative duties and office needs as assigned.

Qualifications:

• Previous experience in a medical office is required; psychiatric office experience is a plus.
• Strong telephone etiquette, communication, and customer service skills.
• Familiarity with electronic medical records and medical terminology.
• Ability to manage multiple tasks, prioritize requests, and follow through.
• Attention to detail and a commitment to patient confidentiality.
• A patient, respectful approach when assisting individuals with mental health concerns.
• Ability to work independently and collaboratively with staff and providers.