PRS Area Specialist (US) - Field & In-Office Growth

BD; Dallas (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

BD in Warwick, RI seeks a PRS Area Specialist to manage US PRS customer accounts, partnering with the Area Business Manager and internal teams to advocate for customers and deliver exceptional service.

The role emphasizes product expertise, pricing contracts, cross-functional collaboration, and proactive account management with domestic travel up to 40% across the US. BD prioritizes on-site collaboration and compliant execution in healthcare markets.

Qualifications

• Bachelor’s degree required.
• Minimum of 2 years corporate environment experience required.
• High integrity and ethics.
• Outstanding communication skills.
• Exceptional organizational and creative skills.
• Strong interpersonal skills, highly collaborative, and demonstrated ability to build effective working relationships across company functional areas.
• Self-starter and ability to prioritize and multi-task in a fast-paced environment.
• Strong project management skills, along with the ability to manage multiple tasks simultaneously.
• Ability to travel (up to 40%) domestically in US, to include overnights.

Responsibilities

• Manages PRS customer accounts in US region as assigned
• Virtually interfaces with accounts via telcon, email, text/phone, as well as in-person as needed
• Responds to and/or streamlines account inquiries to the appropriate internal partners, such as Area Business Manager, Medical Science Liaison, order entry, billing resolution, complaint management, etc.
• Provides orientation to existing customers and new accounts on best practices for product ordering and payment processes
• Works collaboratively with internal partners (Area Business Manager, Contracts) to establish new accounts and pricing contracts
• Resolves pricing discrepancies with customer and PRS customer care and establishes/renews pricing contracts for existing customers
• Facilitates urgent/last minute order fulfillment, via trunk stock
• Coordinates product returns and works with internal team to refund or credit customers in a timely manner
• Acts as product expert and responds to product inquiries from customers and directs inquiries to Medical Affairs, as appropriate
• Supports accounts and advises on product sizing, storage requirements, etc., according to the instructions for use
• Follows up on trade show leads, proactively reaches out to new accounts
• Fulfills product literature requests and distributes collateral, guides, and content as required
• Connects billing issues with AR counterparts
• Escalates customer issues for PRS leadership decision
• Uses analytical tools to provide customer insights to update, track, and plan performance
• Participates in continued education and compliance around appropriate commercial execution
• Other duties as assigned

Skills

Communication

Organizational skills

Interpersonal skills

Project management

Self-starter

Multi-tasking

Collaboration

Travel ability

Education

Bachelor’s degree

Job description

BD in Warwick, RI seeks a PRS Area Specialist to manage US PRS customer accounts, partnering with the Area Business Manager and internal teams to advocate for customers and deliver exceptional service.

The role emphasizes product expertise, pricing contracts, cross-functional collaboration, and proactive account management with domestic travel up to 40% across the US. BD prioritizes on-site collaboration and compliant execution in healthcare markets.