Plastic Surgery Market & Accounts Specialist

BD; Salt Lake City (UT); On-site; USD 83,000 - 133,000; Full time

Job summary

BD is seeking a PRS Area Specialist to manage US region customer accounts, partnering with internal teams to ensure needs are met through remote and onsite account management. The role acts as a brand ambassador, building a foundation for future growth in the PRS market.

You will own customer experiences, coordinate pricing contracts, guide product ordering, and provide insights to drive performance while upholding BD's standards and compliance.

Qualifications

• Bachelor’s degree required.
• Minimum of 2 years corporate environment experience required.
• High integrity and ethics.
• Outstanding communication skills.
• Exceptional organizational and creative skills.
• Strong interpersonal skills, highly collaborative, and demonstrated ability to build effective working relationships across company functional areas.
• Self-starter and ability to prioritize and multi-task in a fast-paced environment.
• Strong project management skills, along with the ability to manage multiple tasks simultaneously.
• Ability to travel (up to 40%) domestically in US, to include overnights.

Responsibilities

• Manages PRS customer accounts in US region as assigned
• Virtually interfaces with accounts via telcon, email, text/phone, as well as in-person as needed.
• Responds to and/or streamlines account inquiries to the appropriate internal partners, such as Area Business Manager, Medical Science Liaison, order entry, billing resolution, complaint management, etc.
• Provides orientation to existing customers and new accounts on best practices for product ordering and payment processes
• Works collaboratively with internal partners (Area Business Manager, Contracts) to establish new accounts and pricing contracts
• Resolves pricing discrepancies with customer and PRS customer care and establishes/renews pricing contracts for existing customers
• Facilitates urgent/last minute order fulfillment, via trunk stock
• Coordinates product returns and works with internal team to refund or credit customers in a timely manner
• Acts as product expert and responds to product inquiries from customers and directs inquiries to Medical Affairs, as appropriate
• Supports accounts and advises on product sizing, storage requirements, etc., according to the instructions for use
• Follows up on trade show leads, proactively reaches out to new accounts
• Fulfills product literature requests and distributes collateral, guides, and content as required
• Connects billing issues with AR counterparts
• Escalates customer issues for PRS leadership decision
• Uses analytical tools to provide customer insights to update, track, and plan performance
• Participates in continued education and compliance around appropriate commercial execution
• Other duties as assigned

Skills

Communication

Interpersonal skills

Organizational skills

Project management

Team collaboration

Travel readiness

Education

Bachelor's degree

Job description

BD is seeking a PRS Area Specialist to manage US region customer accounts, partnering with internal teams to ensure needs are met through remote and onsite account management. The role acts as a brand ambassador, building a foundation for future growth in the PRS market.

You will own customer experiences, coordinate pricing contracts, guide product ordering, and provide insights to drive performance while upholding BD's standards and compliance.