Provider Support Assistant - Cardiology

Duke Clinical Research Institute; Morrisville (NC); On-site; USD 36,000 - 60,000; Full time

Job summary

Duke Health is seeking a Provider Support Assistant to perform administrative and clerical duties to support multiple Cardiologists in the Division of Cardiology. The role involves managing complex schedules, updating the scheduling system (Qgenda), handling calls, and organizing seminars and conferences.

The position requires at least one year of clerical experience, a high school diploma or equivalent, and ongoing maintenance of CME credits, CVs, biosketches, and professional licenses.

Qualifications

• High school diploma or equivalent is required.
• At least one year of clerical or general office support experience is required.

Responsibilities

• Provide clerical/administrative support for multiple cardiologists.
• Manage physician schedules and templates, reschedule clinics, and maintain the scheduling system (Qgenda).
• Answer and route phone calls; act as resource for departmental activities.
• Screen and route mail and documents; escalate as needed.
• Schedule and coordinate seminars and conferences for physicians.
• Process reimbursements incurred during trips or meetings.
• Identify patients in Maestro Care and direct to appropriate locations.
• Yearly update CV, bio sketch, DEA and medical license; maintain CME credits.

Skills

Clerical/administrative duties

Scheduling management

Phone and interdepartmental liaison

Organizational skills

Education

High school diploma or equivalent

Tools

Maestro Care

Qgenda

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.

JOB LOCATION

Duke Health Center Arringdon - 5601 Arringdon Park Dr

JOB SUMMARY

We are seeking a Provider Support Assistant responsible for administrative and clerical duties of a complex and confidential nature in support of multiple Cardiologists in the Division of Cardiology.

JOB DUTIES AND RESPONSIBILITIES

• Provide clerical/administrative support for multiple cardiologists.

• The staff assistant will be responsible for managing physician personal and clinical schedules and templates, rescheduling clinics when needed, and ensuring our scheduling system (Qgenda) is updated regularly.

• Answer and route phone calls, serve as a resource person, interview callers; answer questions concerning departmental or divisional activities to the appropriate place.

• Screen and route mail and documents; determine which to respond to or which to bring to supervisor's attention based on content of the communication.

• Schedule and coordinate arrangements for seminars and conferences and establish appointments, meetings and speaking engagements for physicians.

• Process all reimbursements incurred during trips or business meetings.

• Identify correct patients in Maestro Care and route patients to the appropriate location in a timely manner.

• Yearly update CV, bio sketch, DEA and medical license.

• Maintain and provide provider with CME credits.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

JOB ELIGIBILITY REQUIREMENTS

• High school diploma or equivalent education required.

• One-year experience of clerical or general office support required.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.