Provider Support Assistant - Cardiology

Duke University Health System; Morrisville (NC); On-site; USD 35,000 - 52,000; Full time

Job summary

Duke Health is seeking a Provider Support Assistant to handle administrative duties for cardiology physicians. You will manage calendars, reschedule clinics, answer calls, and route mail and documents. The role requires ensuring scheduling systems are up to date and assisting with CME credits and license updates.

Day shifts, with typical Monday–Friday hours, and no weekend requirements. Duke Health prides itself on compassionate care and community impact.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of clerical or general office experience required.
• Experience with physician scheduling and scheduling systems (Qgenda) preferred.
• Knowledge of Maestro Care for patient identification preferred.

Responsibilities

• Provide clerical/administrative support for multiple cardiologists.
• Manage physician schedules and templates; reschedule clinics as needed.
• Answer and route phone calls; direct questions to appropriate staff.
• Screen and route mail and documents; escalate as needed.
• Schedule seminars and conferences; arrange appointments for physicians.
• Process reimbursements incurred during trips or meetings.
• Identify correct patients in Maestro Care and route to proper location.
• Yearly update CV, bio sketch, DEA and medical license.
• Maintain and provide CME credits to providers.

Skills

Administrative support

Clerical skills

Phone etiquette

Education

High school diploma

Tools

Qgenda

Maestro Care

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.

JOB LOCATION

Duke Health Center Arringdon - 5601 Arringdon Park Dr

Job Summary

We are seeking a Provider Support Assistant responsible for administrative and clerical duties of a complex and confidential nature in support of multiple Cardiologists in the Division of Cardiology.

Job Duties And Responsibilities

• Provide clerical/administrative support for multiple cardiologists.
• The staff assistant will be responsible for managing physician personal and clinical schedules and templates, rescheduling clinics when needed, and ensuring our scheduling system (Qgenda) is updated regularly.
• Answer and route phone calls, serve as a resource person, interview callers; answer questions concerning departmental or divisional activities to the appropriate place.
• Screen and route mail and documents; determine which to respond to or which to bring to supervisor’s attention based on content of the communication.
• Schedule and coordinate arrangements for seminars and conferences and establish appointments, meetings and speaking engagements for physicians.
• Process all reimbursements incurred during trips or business meetings.
• Identify correct patients in Maestro Care and route patients to the appropriate location in a timely manner.
• Yearly update CV, bio sketch, DEA and medical license.
• Maintain and provide provider with CME credits.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Job Eligibility Requirements

• High school diploma or equivalent education required.
• One-year experience of clerical or general office support required.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.