Provider Support Assistant - Cardiology

Duke Careers; Morrisville (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

Duke Health Center Arringdon in North Carolina is seeking a Provider Support Assistant to handle administrative and clerical duties in support of multiple Cardiologists in the Division of Cardiology.

The role includes managing physician schedules, updating the scheduling system (Qgenda), answering and routing calls, screening mail, coordinating seminars, processing reimbursements, and ensuring patients are identified correctly in Maestro Care.

Qualifications

• High school diploma or equivalent education required.
• One year of clerical or general office support experience required.

Responsibilities

• Provide clerical/administrative support for multiple cardiologists.
• Manage physician personal and clinical schedules and templates, rescheduling clinics when needed, and keep the scheduling system (Qgenda) updated.
• Answer and route phone calls, serve as a resource person, and route questions to appropriate departments.
• Screen and route mail and documents; determine response actions or escalate as needed.
• Coordinate seminars and conferences and arrange appointments, meetings and speaking engagements for physicians.
• Process reimbursements incurred during trips or business meetings.
• Identify patients in Maestro Care and route them to the correct location promptly.
• Yearly update CV, bio sketch, DEA and medical license.
• Maintain CME credits for providers.

Skills

Clerical skills

Education

High school diploma or equivalent

1 year clerical/office experience

Job description

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Date: Aug 29, 2026

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.

JOB LOCATION

Duke Health Center Arringdon - 5601 Arringdon Park Dr

JOB SUMMARY

We are seeking a Provider Support Assistant responsible for administrative and clerical duties of a complex and confidential nature in support of multiple Cardiologists in the Division of Cardiology.

JOB DUTIES AND RESPONSIBILITIES

Provide clerical/administrative support for multiple cardiologists.

The staff assistant will be responsible for managing physician personal and clinical schedules and templates, rescheduling clinics when needed, and ensuring our scheduling system (Qgenda) is updated regularly.

Answer and route phone calls, serve as a resource person, interview callers; answer questions concerning departmental or divisional activities to the appropriate place.

Screen and route mail and documents; determine which to respond to or which to bring to supervisor’s attention based on content of the communication.

Schedule and coordinate arrangements for seminars and conferences and establish appointments, meetings and speaking engagements for physicians.

Process all reimbursements incurred during trips or business meetings.

Identify correct patients in Maestro Care and route patients to the appropriate location in a timely manner.

Yearly update CV, bio sketch, DEA and medical license.

Maintain and provide provider with CME credits.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

JOB ELIGIBILITY REQUIREMENTS

High school diploma or equivalent education required.

One-year experience of clerical or general office support required.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Read more about Duke’s commitment to affirmative action and nondiscrimination at hr.duke.edu/eeo.