Provider Success & Growth Specialist

Tava Health; Salt Lake City (UT); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Stock options

Medical and dental coverage

Mental health benefit

Monthly HSA contributions

Generous PTO and holidays

Parental leave

401(k)

Job summary

Tava Health is seeking a Provider Success Associate to retain and grow the practice of providers on our platform. You’ll manage ongoing relationships with experienced providers, helping them adopt features and expand their practice across states and insurance networks.

You’ll engage providers through regular outreach, track progress in HubSpot, and collaborate with teams to resolve onboarding and growth challenges. This role blends high-touch relationship management with measurable outcomes.

Qualifications

• Excellent written and verbal communication; you can build trust with a provider in a 10-minute check-in call.
• Comfort with CRM tools (HubSpot) and collaboration tools (Slack, Notion); willingness to learn new software quickly.
• A proactive, detail-oriented approach — you notice when a provider’s engagement is slipping before it becomes a retention problem.
• Interest in healthcare, mental health, or provider-facing / customer-success work is a plus.
• Curiosity and coachability — this role is intentionally well-scoped for someone building their career in provider or customer success.
• Flexibility (changing goals and methods to connect with providers).
• Ownership (you are responsible for your assigned providers’ success and advocating for their needs).
• Drive for results and orientation toward accomplishing goals.

Responsibilities

• Conduct proactive, high-quality outreach to a book of providers via email, phone, and video meetings.
• Maintain a consistent cadence of contact; engagement metrics guide follow-ups.
• Log every touchpoint, note, and outcome in HubSpot for context.

Skills

CRM proficiency

Relationship building

Communication

Attention to detail

Multitasking

Tools

HubSpot

Slack

Notion

Job description

Tava Health is seeking a Provider Success Associate to retain and grow the practice of providers on our platform. You’ll manage ongoing relationships with experienced providers, helping them adopt features and expand their practice across states and insurance networks.

You’ll engage providers through regular outreach, track progress in HubSpot, and collaborate with teams to resolve onboarding and growth challenges. This role blends high-touch relationship management with measurable outcomes.