Strategic Customer Success Manager — Healthcare

Tava Health; Northern (KY); Hybrid; USD 68,000 - 105,000; Full time

Benefits offered by this job

Competitive salary and stock options

Fully-covered medical/dental premiums

401(k) retirement plan

Paid parental leave

Generous PTO and paid holidays

Weekly lunch via DoorDash

Job summary

Tava Health is seeking a motivated Customer Success Manager to manage a portfolio of mid-market accounts and partner with senior stakeholders. You will support onboarding, ongoing engagement, renewals, and expansion, playing a strategic role in retention and satisfaction.

Ideal candidates excel at executive relationship management, strategic conversations, and making a meaningful impact in healthcare and mental health.

Qualifications

• 3+ years of experience in customer success, account management, or consulting.
• Expertise managing senior stakeholder relationships.
• Familiarity with healthcare, benefits, or HR tech is a plus.
• Strong analytical skills and ability to drive outcomes using data.

Responsibilities

• Own customer relationships and serve as trusted advisor for customers.
• Lead onboarding, activation, and ensure successful post-sale lifecycle.

Skills

Customer success

Account management

Healthcare HR tech

Education

Bachelor's degree preferred

Job description

Tava Health is seeking a motivated Customer Success Manager to manage a portfolio of mid-market accounts and partner with senior stakeholders. You will support onboarding, ongoing engagement, renewals, and expansion, playing a strategic role in retention and satisfaction.

Ideal candidates excel at executive relationship management, strategic conversations, and making a meaningful impact in healthcare and mental health.