Provider Services Coordinator I

Ywca-El-Paso-Del-Norte; El Paso (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Free YWCA membership

Year-round indoor heated pools

Lap swimming at East/Central locations

Access to weight rooms and cardio

Fitness classes: Yoga, Pilates, Aquace

Job summary

YWCA El Paso del Norte Region is seeking a detail-oriented clerical and program support specialist to assist families and Child Care Services providers. You will process provider contracts, maintain records, and use the childcare management system to complete routine tasks.

Under supervision, provide technical assistance, communicate program requirements clearly, and ensure timely documentation. This grant-funded role emphasizes accuracy and confidentiality for ongoing services.

Qualifications

• Three (3) years’ experience in clerical, customer service, and outreach or other service position.
• Hands-on PC skills including MS Office; working knowledge of typical office procedures.
• Bilingual abilities in English/Spanish preferred; good telephone and written communication skills.

Responsibilities

• Provides varied duties to support families and Child Care Services providers; processes contracts and attendance.
• Maintains accurate records and uses childcare management systems; ensures timely documentation.
• Explains program requirements and delivers routine technical assistance to providers and parents.
• Collects and documents information; escalates complex issues to supervisors as needed.
• Uses Workforce Solutions Borderplex, Texas Workforce Commission systems to complete transactions.

Skills

Clerical experience

Customer service

Bilingual (English/Spanish)

Education

High school diploma

Tools

MS Office

Job description

YWCA El Paso del Norte Region is seeking a detail-oriented clerical and program support specialist to assist families and Child Care Services providers. You will process provider contracts, maintain records, and use the childcare management system to complete routine tasks.

Under supervision, provide technical assistance, communicate program requirements clearly, and ensure timely documentation. This grant-funded role emphasizes accuracy and confidentiality for ongoing services.