Provider Relations Manager

Cadence; Chicago (IL); Remote; USD 165,000 - 180,000; Full time

Benefits offered by this job

Fully remote

Competitive pay & equity

Comprehensive health coverage: Medical

Paid time off

401k plan + matching

Paid parental leave

Job summary

Cadence is a clinical AI company transforming chronic disease care. We are hiring a Provider Relationship Manager to own provider-facing relationships for Cadence's clinical programs and ensure seamless integration into workflows.

This field-based role requires national travel two to three nights per week, with on-site meetings, adoption driving, and direct engagement with clinicians and administrators across health system partners.

Qualifications

• 3+ years of experience in account management, project leadership, or healthcare customer service.
• Bachelor's degree in healthcare, business, communications, or a related field.
• Demonstrated ability to build credible relationships with clinical and administrative audiences and manage multiple stakeholder relationships.
• Track record of exceeding performance targets in field-based environments where outcomes are owned end-to-end.
• Comfort operating independently in a high-travel role; must reside within commutable range of a major airport.
• Ability to travel regularly for work, including by car; must have a valid driver's license and reliable personal vehicle for local travel.
• Proficiency with Google Workspace and web-based collaboration tools, with strong analytical skills and a data-driven approach to influencing provider engagement and outcomes.
• Fluency with AI productivity tools and comfort applying them to workflows, reporting, and documentation.

Responsibilities

• Own end-to-end deployment of the Cadence solution at the practice level, aligning platform capabilities to provider workflows and driving adoption from launch to steady-state.
• Build and maintain trusted relationships with physicians, care teams, and clinic administrators across health system partners; serve as escalation path.
• Monitor provider engagement metrics and adoption data; present performance reports at touchpoints and drive behavior change to improve outcomes.
• Identify and develop expansion opportunities within existing partner organizations to surface new patient populations and conditions.
• Partner with Partnerships to develop repeatable processes that scale Cadence across health system relationships.
• Collaborate with Product and Care Delivery teams to channel provider feedback into platform improvements.
• Navigate complex clinical environments with autonomy, diagnosing workflow gaps, escalating where appropriate, and driving cross-partner resolutions.

Skills

Relationship building

Analytical skills

Data-driven approach

Google Workspace

AI productivity tools

Education

Bachelor's degree in healthcare, business, communications, or related field

Tools

Google Workspace

Notion AI

Gemini

Job description

Cadence is the clinical AI company automating the treatment of chronic disease. Its Clinical Intelligence takes on the routine, high-volume work of chronic care – monitoring patients, surfacing risks, and coordinating action – so clinicians can focus on the decisions that require them. Grounded in partnerships with more than 20 leading health systems, deep EMR integrations, dedicated medical group, and experience serving a population of more than 100,000 patients, the system learns from real-world care delivery, improving as it scales. Cadence has been recognized by TIME as one of the Top 100 HealthTech Companies and by LinkedIn as a Top Startup (#4, 2025).

The Role

We're hiring a Provider Relationship Manager to own the provider-facing relationship for Cadence's clinical programs. You will serve as the primary point of contact for physician practices and clinic staff, ensuring Cadence integrates seamlessly into provider workflows and delivers measurable impact for patients and health systems.

This is a field-first role requiring national travel two to three nights per week to conduct onsite meetings, drive adoption, and represent Cadence directly with clinical and administrative audiences. This role requires frequent roundtrip flights and local driving between clinic sites the within assigned market region. Candidates must be comfortable with a schedule that involves being on the road nearly every week, with limited exceptions during major holiday weeks (e.g., Christmas, Thanksgiving, July 4th, Labor Day, Memorial Day).

What You'll Do

• Own end-to-end deployment of the Cadence solution at the practice level, aligning platform capabilities to existing provider workflows and driving clinician and patient adoption from launch through steady-state.
• Build and maintain trusted relationships with physicians, care teams, and clinic administrators across assigned health system partners, serving as the primary escalation path and ongoing point of contact.
• Monitor provider engagement metrics and adoption data, present performance reports at regularly scheduled touchpoints, and use those insights to drive behavior change and improve outcomes at the practice level.
• Identify and develop expansion opportunities within existing partner organizations, surfacing new patient populations and conditions where Cadence can extend care delivery.
• Partner with the Partnerships team to develop repeatable processes that enable Cadence to scale efficiently across existing and new health system relationships.
• Collaborate with internal Product and Care Delivery teams to channel provider feedback into platform improvements, ensuring Cadence continuously improves its technology and services in response to real clinical need.
• Navigate complex clinical environments with autonomy, diagnosing workflow gaps, escalating where appropriate, and driving resolutions that hold across the partnership.

What You Need

• 3+ years of experience in account management, project leadership, or healthcare customer service in pharmacy, provider-facing, or clinical support environments.
• Bachelor's degree in healthcare, business, communications, or a related field.
• Demonstrated ability to build credible relationships with both clinical and administrative audiences and manage multiple stakeholder relationships simultaneously.
• Track record of exceeding performance targets in field-based, goal-driven environments where outcomes are measured and results are owned end-to-end.
• Comfort operating independently in a high-travel role - national weekly travel to provider sites two to three nights per week is a non-negotiable requirement; candidates must reside within commutable range of a major airport.
• Ability to travel regularly for work, including by car; candidates must possess a valid driver's license and have access to a reliable personal vehicle for local travel.
• Proficiency with Google Workspace and web-based collaboration tools, with strong analytical skills and a data-driven approach to influencing provider engagement and outcomes.
• Fluency with AI productivity tools (such as Gemini, Notion AI, or comparable platforms) and comfort applying them to structured workflows, reporting, and process documentation.

Compensation

Our job titles may span more than one career level. Expected on-target earnings (OTE) for this role typically range between $165,000 - $180,000, depending on experience, skills, seniority, and business needs. Total compensation includes base salary, variable incentive compensation, and equity as part of the overall package. Actual compensation may vary by location.

Benefits & Perks

• Competitive pay & equity*
• Fully remote
• Comprehensive health coverage: Medical, dental & vision
• Paid time off
• 401k plan + matching
• Paid parental leave
• Home office stipend
• benefit offerings may vary depending on job profile, job level and worker type

Cadence is committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws.