Provider Referral Coordinator - Patient Care Scheduler

Health First Shared Services; Melbourne (FL); On-site; USD 23,000 - 32,000; Full time

Job summary

Health First is seeking a Provider Referral Coordinator to support patient referrals from start to finish, ensuring timely appointments and clear communication across care teams. You will manage scheduling, registration, and coordination with PCPs and specialists while maintaining accurate records and understanding insurance details.

Join a team dedicated to No Harm/Quality and exceptional service. This full-time on-site role in Melbourne, FL offers opportunities to impact patient care and

Qualifications

• High school diploma or equivalent.
• 1-2 years in a call center or customer service.
• Associate’s degree preferred; 3–5 years in medical office scheduling/referral coordination.

Responsibilities

• Handle high-volume inbound and outbound calls professionally.
• Schedule patient appointments accurately across multiple resources.
• Coordinate referrals between primary care, specialists and other providers.
• Maintain up-to-date patient records and required documentation.
• Verify insurance eligibility and payor information to support referrals.
• Provide appointment details and reminders to patients.
• Monitor performance metrics like call volume and turnaround times.

Skills

Healthcare terminology

Customer service

Typing speed 40 WPM+

Education

High school diploma or equivalent

Associate's degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Electronic Health Records (EHR)

Job description

Health First is seeking a Provider Referral Coordinator to support patient referrals from start to finish, ensuring timely appointments and clear communication across care teams. You will manage scheduling, registration, and coordination with PCPs and specialists while maintaining accurate records and understanding insurance details.

Join a team dedicated to No Harm/Quality and exceptional service. This full-time on-site role in Melbourne, FL offers opportunities to impact patient care and