Provider Operations & Implementation Specialist

Bright Horizons; Newton Centre (MA); Hybrid; USD 68,000 - 93,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off and parental leave

Job summary

Bright Horizons seeks a professional to implement and support operational management applications within its Back-Up provider network, creating documentation, project plans, and training materials. The role collaborates across internal teams and external providers to optimize service delivery and system support.

The position is hybrid, requiring in-person work 3 days a week at Newton, MA or Westminster, CO, with a focus on implementation planning, training development, and cross-functional

Qualifications

• Bachelor's degree required; a minimum of 3 additional years of experience would be considered in lieu of degree.
• 3 years of relevant work experience

Responsibilities

• Develop and deliver implementation communications and trainings.
• Manage end-to-end specialized provider account implementation planning and activities.
• Formulate new processes and identify implementation process improvements.
• Provide support to providers and cross-functional teams during centers’ implementation processes.

Skills

Project management

Communication skills

Microsoft Office

Education

Bachelor's degree

Tools

Microsoft Word

Excel

PowerPoint

MS Teams

Outlook

Job description

Bright Horizons seeks a professional to implement and support operational management applications within its Back-Up provider network, creating documentation, project plans, and training materials. The role collaborates across internal teams and external providers to optimize service delivery and system support.

The position is hybrid, requiring in-person work 3 days a week at Newton, MA or Westminster, CO, with a focus on implementation planning, training development, and cross-functional