Provider Operations Specialist II

Bright Horizons Family Solutions, LLC.; Georgia; Hybrid; USD 75,000 - 105,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

401(k) plan

Disability insurance

Life insurance

Tuition assistance

Caregiving support

Job summary

Bright Horizons Family Solutions, LLC seeks an Implementation Support professional to develop training materials and manage provider account implementations. You will collaborate with Learning Services, Business Partners, and external providers to ensure successful delivery and adoption of new processes.

The role involves creating implementation documentation, tracking progress, and delivering trainings with a focus on quality and timely communications.

Qualifications

• Bachelor's degree required; 3 years of relevant work experience may substitute.
• Strong communication and training planning experience preferred.
• Proven ability to develop materials and track progress.

Responsibilities

• Develop and deliver trainings, materials, and job aids for implementations.
• Manage end-to-end implementation planning and progress reports.
• Support technology initiatives, UAT prep, and problem solving for providers.
• Coordinate with internal teams and external providers to meet business needs.

Skills

Self-motivation

Organizational skills

MS Office

MS Teams

Outlook

CRM systems

Change management

Communication skills

Analytical thinking

Problem solving

Team collaboration

Customer service

Education

Bachelor's degree

Tools

Word

Excel

PowerPoint

MS Teams

Outlook

CRM systems

Job description

Implements activities related to operational management applications, processes, and data/system maintenance for specialized provider types within the Back-Up provider network. Create and execute implementation documentation, project plans, and related training materials. Collaborate with internal teams and external providers to understand business needs and processes for improved service delivery and apply procedural and system technical support/solutions. as well as standard communication materials and global training documentation and materials. Participate in training and support activities as a regular part of day to day tasks as required This hybrid role requires in-person work 3 days a week at either our Newton, MA or Westminster, CO office.

Bright Horizons is a leading education and care company that helps employees thrive at work and at home by partnering with employers to offer high-quality child care, elder care, and educational support. Our workplace reflects this commitment—with collaborative environments, meaningful benefits, and a culture that supports both career growth and personal well-being. Whether you’re caring for children or powering the systems and partnerships that make it all possible, at Bright Horizons, you’re the difference.

Essential Functions/Responsibilities:

Implementation Communications and Trainings:

• Assist with the development of communication and training plans/materials
• Work with Learning Services/Business Partners as needed to develop and deliver trainings, training materials, job aids
• Track progress of users and teams proceeding through the implementation process
• Prepare management level implementation progress reports with direction from senior team members.
• Facilitate trainings as required

Implementation Processes and Business Partnerships:

• Manage end-to-end specialized provider account implementation planning and procedures
• Complete specialized provider account implementation activities and maintenance tasks in all applicable Bright Horizons technology platforms
• Formulate new processes and identify implementation process improvements lending to efficiencies and accuracy
• Provide support to providers and cross functional teams during centers the implementation process, guiding partners through transitions involving new process/technology solutions and complete progress reports

Project Management:

• Contribute to the development of implementation rollout plans and project plans for specialized program initiatives, completing required processes/tasks that support the success of initiatives
• Execute implementations according to plan
• Track implementation progress of specialized initiatives

Support of Center Operations Systems and Business:

• Department ONEsupport technician
• Support Senior Manager and Provider Operations Senior Specialist in a proficient capacity for technology initiatives, including UAT tasks/prep, training strategies, and technical problem solving related to provider implementation
• Support Provider Operations Specialists and Senior Specialists in a back-up capacity as needed
• Monitor team compliance for following required implementation processes and use of systems to ensure expediency and quality

Minimum Requirements:

Bachelor's degree required, a minimum of 3 additional years of experience would be considered in lieu of degree 3 years of relevant work experience

Preferred Requirements:

• Must be highly self motivated, a self starter, highly detailed oriented and have strong organizational/time management skills
• Proven experience and be highly knowledgeable with Microsoft applications including Word, Excel, PowerPoint, MS Teams and Outlook, etc
• Must be proficient with Customer Relationship Systems and able to learn new and multiple systems quickly; experience with existing applications will be seen as a benefit
• Familiarity with Change Management a plus but not required
• Strong written and verbal communication skills are essential. Must be able to communicate and collaborate effectively/professionally with a variety of individuals and teams within the organization and external providers
• Highly effective, strong and proven track record of root-cause analytical skills, critical thinking, and problem-solving capabilities; able to clearly and concisely document needs and communicate these needs to a variety of audiences
• Ability to understand business requirements in a variety of functional areas and demonstrate the flexibility to adapt to new and changing information
• Ability to prioritize and manage many competing demands and thrive in a fast paced environment
• Ability to work effectively as part of a virtual team
• Must have a strong customer service philosophy and follow-up skills; thrive in a team environment as well as in an individual setting; be approachable and have a willingness to take on new projects; be a self-starter, highly motivated, results-driven and goal-oriented, comfortable working toward aggressive goals.

Benefits:

• Medical, dental, and vision insurance
• Paid vacation, sick, holiday, and parental bonding leave
• 401(k) retirement plan
• Long-term and short-term disability insurance
• Life insurance
• Money-saving discounts and financial planning tools
• Tuition assistance and education coaching
• Caregiving support and resources for the children and adults in your family

Learn more at https://careers.brighthorizons.com/us/en/health-and-wellness

Deadline to Apply:

This posting is anticipated to remain open until 10/19/2026

Life at Bright Horizons:

At Bright Horizons, you’re more than your job title — you’re the difference. Whether you’re nurturing a child’s first steps or supporting the systems behind the scenes, your work creates real impact. We’re a community that celebrates individuality, invests in your growth, and supports your whole self. Because when you thrive, so do the children, families, and clients we serve. Join us and help build a brighter future — for yourself and for others.

Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law.

Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights, Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).

If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or [e-mail].

Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

You’re the difference Be part of a community where people grow, futures are shaped, and lives are changed. Whether you're supporting children, families, or our client partners, your work matters — and so do you. We offer the rewards, opportunities, and support you deserve because making a difference goes both ways. We’re changing the world of work and family, and it starts with you. At Bright Horizons, you’re the difference.