Provider Operations & Implementation Specialist (Hybrid)

Bright Horizons Children's Centers; Newton (MA); Hybrid; USD 68,000 - 93,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid vacation and sick leave

401(k) retirement plan

Long-term disability insurance

Life insurance

Tuition assistance

Job summary

Bright Horizons is a leading education and care company partnering with employers to provide high-quality child care and educational support.

This hybrid role requires in-person work 3 days a week at our Newton, MA or Westminster, CO offices. You will develop implementation communications, trainings, and process improvements while collaborating with internal teams and external providers to deliver excellent service.

Qualifications

• Bachelor's degree required; 3+ years of related experience considered in lieu of degree.
• Experience with implementation projects, trainings, and communications.
• Strong written and verbal communication; able to collaborate with internal teams and external providers.

Responsibilities

• Develop implementation communications and trainings plans and materials.
• Collaborate with Learning Services and Business Partners to deliver trainings.
• Track progress of users through implementation processes and prepare progress reports.
• Support end-to-end provider account implementation activities and maintenance.
• Contribute to rollout plans, project plans, and meeting deadlines.

Skills

Project management

Implementation

Training

Communication

MS Office & Teams

CRM systems

Change management

Cross-functional collaboration

Problem solving

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

MS Teams

Outlook

CRM systems

Job description

Bright Horizons is a leading education and care company partnering with employers to provide high-quality child care and educational support.

This hybrid role requires in-person work 3 days a week at our Newton, MA or Westminster, CO offices. You will develop implementation communications, trainings, and process improvements while collaborating with internal teams and external providers to deliver excellent service.