Provider Operations & Implementation Specialist (Hybrid)

Bright Horizons Family Solutions, LLC.; Georgia; Hybrid; USD 75,000 - 105,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

401(k) plan

Disability insurance

Life insurance

Tuition assistance

Caregiving support

Job summary

Bright Horizons Family Solutions, LLC seeks an Implementation Support professional to develop training materials and manage provider account implementations. You will collaborate with Learning Services, Business Partners, and external providers to ensure successful delivery and adoption of new processes.

The role involves creating implementation documentation, tracking progress, and delivering trainings with a focus on quality and timely communications.

Qualifications

• Bachelor's degree required; 3 years of relevant work experience may substitute.
• Strong communication and training planning experience preferred.
• Proven ability to develop materials and track progress.

Responsibilities

• Develop and deliver trainings, materials, and job aids for implementations.
• Manage end-to-end implementation planning and progress reports.
• Support technology initiatives, UAT prep, and problem solving for providers.
• Coordinate with internal teams and external providers to meet business needs.

Skills

Self-motivation

Organizational skills

MS Office

MS Teams

Outlook

CRM systems

Change management

Communication skills

Analytical thinking

Problem solving

Team collaboration

Customer service

Education

Bachelor's degree

Tools

Word

Excel

PowerPoint

MS Teams

Outlook

CRM systems

Job description

Bright Horizons Family Solutions, LLC seeks an Implementation Support professional to develop training materials and manage provider account implementations. You will collaborate with Learning Services, Business Partners, and external providers to ensure successful delivery and adoption of new processes.

The role involves creating implementation documentation, tracking progress, and delivering trainings with a focus on quality and timely communications.