Hybrid Provider Ops Specialist II - Implement & Train

Bright Horizons; Westminster (CO); Hybrid; USD 68,000 - 93,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Paid vacation and sick leave

Life insurance

Tuition assistance

Job summary

Bright Horizons is seeking a detail-oriented implementation and training specialist to support provider account implementations in a hybrid role requiring in-office work three days per week in Westminster, CO or Newton, MA. The role focuses on developing communications, training plans, and progress tracking while collaborating with internal teams and external providers.

Responsibilities include end-to-end implementation planning, maintenance across Bright Horizons platforms, and reporting to

Qualifications

• Bachelor’s degree required, a minimum of 3 additional years of experience would be considered in lieu of degree
• 3 years of relevant work experience

Responsibilities

• Develop communication and training plans/materials
• Deliver trainings and training materials
• Track progress of users through the implementation process
• Prepare management level implementation progress reports
• Facilitate trainings as required
• Manage end-to-end specialized provider account implementation planning and procedures
• Complete activities and maintenance tasks in Bright Horizons technology platforms
• Formulate new processes and identify improvements for efficiency and accuracy
• Support providers and cross-functional teams during implementation transitions

Skills

Self-motivation

Organizational skills

Communication

Education

Bachelor’s degree

Tools

MS Word

MS Excel

PowerPoint

MS Teams

Outlook

CRM Systems

Job description

Bright Horizons is seeking a detail-oriented implementation and training specialist to support provider account implementations in a hybrid role requiring in-office work three days per week in Westminster, CO or Newton, MA. The role focuses on developing communications, training plans, and progress tracking while collaborating with internal teams and external providers.

Responsibilities include end-to-end implementation planning, maintenance across Bright Horizons platforms, and reporting to