Provider Operations Associate: DPC Network & Equity

Mending; New York (NY); On-site; USD 55,000 - 85,000; Full time

Job summary

Mending is seeking a Provider Operations Associate to serve as the operational backbone of our DPC supply team. You will support onboarding, data hygiene, and vendor management while ensuring URAC compliance and smooth provider interactions.

This role emphasizes execution, cross‑functional collaboration, and proactive process improvement, with opportunities to leverage AI tools to boost efficiency and provider experience.

Qualifications

• 2–4 years of experience in operations, project management/coordination, analytics, or a related role.
• Exceptional attention to detail and follow‑through.
• Highly organized, with the ability to manage multiple workstreams, prioritize effectively, and meet deadlines without hand‑holding.
• Comfortable working with data (Excel/Google Sheets proficiency, SQL/Python nice‑to‑have) and pulling reports to spot trends and surface insights.
• Strong written and verbal communication skills for working cross‑functionally internally and externally.
• Comfort with ambiguity and excitement about building processes from scratch.
• Bias for action and strong initiative: you see something that needs fixing and act on it without waiting for permission.
• Healthcare or startup experience is a plus but not required.

Responsibilities

• Documentation and operational process ownership: own ongoing URAC compliance, regulatory documentation, credentialing vendor management (ie: Medallion), and audit readiness to keep network operations compliant and well‑organized.
• High‑touch provider support: meet directly with DPC practices (via video or in‑person where applicable) to walk through onboarding steps, troubleshoot platform questions, and resolve payment or contract inquiries face‑to‑face.
• Provider onboarding and data hygiene: execute day‑to‑day credentialing workflows, roster data entry, and panel capacity tracking to ensure 100% accuracy in our employer marketplace directory.
• Payments support: partner with our payments team to support DPC payment processing, fee reconciliations, and routine billing inquiry resolution.
• Efficiency & AI‑tooling: identify repetitive manual tasks across team workflows and leverage AI tools to multiply personal output and help the team go faster.

Skills

Attention to detail

Multitasking

Data analysis

Communication skills

Bias for action

Tools

SQL

Python

Excel

Google Sheets

Job description

Mending is seeking a Provider Operations Associate to serve as the operational backbone of our DPC supply team. You will support onboarding, data hygiene, and vendor management while ensuring URAC compliance and smooth provider interactions.

This role emphasizes execution, cross‑functional collaboration, and proactive process improvement, with opportunities to leverage AI tools to boost efficiency and provider experience.