Provider Onboarding & Process Optimization Lead

NewYork-Presbyterian Hospital; New York (NY); On-site; USD 74,000 - 111,000; Full time

Job summary

NewYork-Presbyterian Hospital is seeking a Provider Onboarding Specialist to optimize and manage a comprehensive onboarding program for new providers in New York, NY. The role emphasizes cross-functional collaboration, credentialing oversight, and proactive issue resolution.

You will lead process improvements, coordinate with senior leadership and multiple departments, and ensure timely onboarding, off-boarding, and status changes in a regulated healthcare environment.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Advanced training or certification in healthcare administration or project management.
• 5+ years of healthcare experience, preferably in a physician practice or credentialing setting.
• Proven experience in project management and process optimization.
• Strong customer service, organizational, interpersonal and communication skills.
• Experience working cross-functionally with senior leadership and multiple departments.
• Ability to manage high-priority tasks in a fast-paced environment.

Responsibilities

• Oversees and enhances provider pre-hire and onboarding checklists, ensuring timely completion and process efficiency.
• Serves as the primary liaison for leadership, practice managers, and new providers, delivering updates and resolving complex onboarding issues.
• Develops and implements process improvements to streamline onboarding, status changes and offboarding workflows.
• Coordinates and collaborates with various stakeholders; including but not limited to NYPMG Physician Services, NYPH Administration, Human Resources, Physician Recruitment, University Departments, Marketing, Medical Staff Office, Payer Enrollment, Business Development and leaders to facilitate a comprehensive, seamless onboarding process for all new providers.
• Proactively identify potential delays in the onboarding process and take corrective action to avoid disruptions. Escalates and resolves high-priority issues and works cross-functionally with all stakeholders to ensure seamless onboarding. Conducts onboarding training sessions for internal stakeholders to improve onboarding compliance and efficiency.
• Ensures adherence to state, federal, and organizational policies regarding provider credentialing, enrollment, and onboarding. Coordinates provider off-boarding activities including notifications and system deactivations to align with Corporate Compliance requirements.
• Manages confidential provider and practice-related information with the highest level of discretion.
• Leads onboarding projects and initiatives aimed at enhancing provider experience and reducing time-to productivity.
• Assists in the creation and refinement of onboarding, offboarding and status changes practices including process and policy development to ensure alignment with organizational goals and regulatory standards.
• Tracks key onboarding metrics (e.g., time-to-productivity, credentialing timelines, provider satisfaction) and generate reports for leadership to identify trends and areas for improvement.
• Trains and mentors onboarding coordinators, ensuring understanding of best practices and compliance requirements. Performs other special projects and duties as assigned.

Skills

Project management

Process optimization

Cross-functional collaboration

Communication skills

Stakeholder management

Education

Bachelor’s degree or equivalent work experience

Advanced training or certification in healthcare administration or project management

Job description

NewYork-Presbyterian Hospital is seeking a Provider Onboarding Specialist to optimize and manage a comprehensive onboarding program for new providers in New York, NY. The role emphasizes cross-functional collaboration, credentialing oversight, and proactive issue resolution.

You will lead process improvements, coordinate with senior leadership and multiple departments, and ensure timely onboarding, off-boarding, and status changes in a regulated healthcare environment.