Provider Care Advocate - Customer Service

CVS Health; Michigan; Hybrid; USD 48,712,000 - 89,687,000; Full time

Benefits offered by this job

Sign-on bonus

Comprehensive benefits

Job summary

CVS Health is hiring a Provider Customer Service Representative in Michigan to support members, employers, and providers with benefits and claims. You will educate customers, resolve inquiries, and guide them to resources while delivering compassionate service and maintaining confidentiality.

The role emphasizes empathy, effective communication, and problem solving in a fast-paced, customer-focused environment with full-time hours and a strong benefits package.

Qualifications

• 6+ months of customer service experience.
• Basic computer skills.

Responsibilities

• Actively listen and be an advocate for customers, understand their needs and provide guidance and support.
• Resolve customer inquiries and issues efficiently while documenting all interactions.
• Educate customers about available resources and assist them in navigating their options.
• Anticipate customer needs and provide proactive solutions to enhance satisfaction.
• Collaborate with team members and other departments to address service issues and improve outcomes.
• Document all customer correspondence and maintain confidential records of patient information.
• Follow policies, procedures, and the CVS/Aetna Code of Conduct.

Skills

Customer service

Empathy & communication

Adaptability

Multi-tasking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

CVS Health is hiring a Provider Customer Service Representative in Michigan to support members, employers, and providers with benefits and claims. You will educate customers, resolve inquiries, and guide them to resources while delivering compassionate service and maintaining confidentiality.

The role emphasizes empathy, effective communication, and problem solving in a fast-paced, customer-focused environment with full-time hours and a strong benefits package.