Provider Benefits Advocate — Empathetic Support

CVS Health; Oklahoma; Hybrid; USD 23,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Job summary

CVS Health is seeking a Provider Customer Service Representative to assist members, employers, and providers with benefits and claims while delivering compassionate service. You will educate customers, resolve inquiries, and document outcomes to support health and well-being.

The role pays $18.50 per hour, includes a $2,000 sign-on bonus after nine months, and a full benefits package with medical, dental, and vision coverage, plus retirement savings options and paid time off.

Qualifications

• 6+ months of customer service experience.
• Basic computer skills.

Responsibilities

• Actively listen and be an advocate for customers, understand their needs and provide guidance and support
• Resolve customer inquiries and issues efficiently while documenting all interactions.
• Educate customers about available resources and assist them in navigating their options.
• Anticipate customer needs and provide proactive solutions to enhance satisfaction.
• Collaborate with team members and other departments to address service issues and improve outcomes.
• Document all customer correspondence and maintain confidential records of patient information.
• Follow policies, procedures, and the CVS/Aetna Code of Conduct.

Skills

Empathy

Communication

Problem solving

Multitasking

Education

High School Diploma / GED

Tools

Microsoft Office

Job description

CVS Health is seeking a Provider Customer Service Representative to assist members, employers, and providers with benefits and claims while delivering compassionate service. You will educate customers, resolve inquiries, and document outcomes to support health and well-being.

The role pays $18.50 per hour, includes a $2,000 sign-on bonus after nine months, and a full benefits package with medical, dental, and vision coverage, plus retirement savings options and paid time off.