Healthcare Provider Customer Advocate

CVS Health; Nevada (IA); Hybrid; USD 36,000 - 65,000; Full time

Benefits offered by this job

Sign-on bonus $2,000 after 9 months

Comprehensive benefits package

Job summary

CVS Health is seeking a Provider Customer Service Representative to assist customers with benefit plans, claims, and provider interactions. The role emphasizes compassionate, customer-obsessed service, educating members and resolving inquiries while documenting outcomes.

This full-time position offers a $2,000 sign-on bonus after 9 months of service and requires adaptability, empathy, and strong communication. You will work to ensure high customer satisfaction in a dynamic healthcare environment.

Qualifications

• 6+ months of customer service experience.
• Basic computer skills.

Responsibilities

• Actively listen and advocate for customers, understand their needs and provide guidance.
• Resolve customer inquiries and issues efficiently while documenting all interactions.
• Educate customers about available resources and assist them in navigating their options.
• Anticipate customer needs and provide proactive solutions to enhance satisfaction.
• Collaborate with team members and other departments to address service issues.
• Document all customer correspondence and maintain confidential records of patient information.
• Follow policies, procedures, and the CVS/Aetna Code of Conduct.

Skills

Customer service

Empathy

Communication

Problem-solving

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

CVS Health is seeking a Provider Customer Service Representative to assist customers with benefit plans, claims, and provider interactions. The role emphasizes compassionate, customer-obsessed service, educating members and resolving inquiries while documenting outcomes.

This full-time position offers a $2,000 sign-on bonus after 9 months of service and requires adaptability, empathy, and strong communication. You will work to ensure high customer satisfaction in a dynamic healthcare environment.