Compassionate Health Benefits Navigator

CVSHealth; Nevada (IA); On-site; USD 23,000 - 43,000; Full time

Job summary

CVS Health is seeking a compassionate, customer-obsessed Customer Service Representative to support members, employers, and providers with benefits and claims. You will educate customers, resolve issues, and guide them to helpful resources while maintaining high satisfaction and empathy.

The role emphasizes adaptability, teamwork, and using AI-enabled tools to improve service efficiency. The position offers full-time hours, a structured training program, and a focus on quality care.

Qualifications

• 6+ months of customer service experience.
• Basic computer skills.
• 1+ years of customer service in a contact center environment (preferred).
• 1+ years of healthcare experience (preferred).
• Microsoft Office experience preferred.

Responsibilities

• Actively listen and advocate for customers, understand their needs and provide guidance and support.
• Resolve customer inquiries and issues efficiently while documenting all interactions.
• Educate customers about available resources and assist them in navigating their options.
• Anticipate customer needs and provide proactive solutions to enhance satisfaction.
• Collaborate with team members and other departments to address service issues and improve outcomes.
• Document all customer correspondence and maintain confidential records of patient information.
• Utilize AI-enabled tools during training and servicing to improve efficiency, support problem-solving, and enhance customer experience.
• Follow policies, procedures, and the CVS/Aetna Code of Conduct.

Skills

Customer service

Communication

Time management

Adaptability

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

CVS Health is seeking a compassionate, customer-obsessed Customer Service Representative to support members, employers, and providers with benefits and claims. You will educate customers, resolve issues, and guide them to helpful resources while maintaining high satisfaction and empathy.

The role emphasizes adaptability, teamwork, and using AI-enabled tools to improve service efficiency. The position offers full-time hours, a structured training program, and a focus on quality care.